4/10 Poor
Alana
Travelled with partner
6 Feb,2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed by this resort. It was the worst stay we had on our 3 week trip to Thailand.
The photos made it look somewhat “luxurious” (though dated, which still would have been fine) but it was far from that. After our late check-in (the room wasn’t ready on time), we were brought to a villa that still had wet floors, hairs and sand laying around, toothpaste on/around the sink, and was generally dilapidated-feeling. There were scuffs on the walls, mold, fingerprints spattered on every window, etc., and we had no bath towels. We’d paid a bit more for a villa with a jacuzzi tub that we didn’t use once because of being grossed out by the state of it (dirty, mildew, calcification all over the spout, etc.). I absolutely hate complaining but I felt I didn’t have a choice here after spending $275 a night in Thailand, and I let reception know, to which they seemed confused or bothered, stating “it’s the high season”. We said we would wander Railay and give them more time to clean the room, though this made hardly any difference. There was no lotion provided or even conditioner in the shower.
The resort and room felt poorly maintained and dirty, sadly. The breakfast buffet had a decent variety, though.
We were fortunate to have only booked 2 nights, but even that was too much for Railay, we thought. All you need is a few hours there to see the beautiful landscape, but both the walking street and beach are over crowded.
Alana
Stayed 2 nights in Jan 2025