The lady that runs the place is very nice and tries very hard to please her guests once you get checked in. The deluxe rooms are spacious. Hotel is 10 min to town, but loud music from a night market area is very disruptive of sleep until wee hours, no fault of the hotel. Now the con. the check in is a nightmare and I do mean a nightmare. Despite having a copy of my booking that showed 2 prepaid deluxe rooms, she insisted that I had only 1 room and said "you have to call Hotels.com customer service". I even pointed out on the one voucher SHE had, it clearly stated my booking was a multi room booking and mine was #1 of 2 rooms, yet she insisted "I have no voucher for a second room, you have one room, you must call customer service." I would not accept that as answer and after an hour, she finally come to the conclusion that she could provide a room with two beds & she'd refund one night for the other room that she could not provide. If you have ever been to Thailand, under no circumstances would they ever refund money UNLESS they knew that the error was on their part. The lobby was full of others experiencing the same problem and it was a daily issue...ongoing!! Overbooked every day and turning people away even though they had prepaid reservations! Big problem, especially when you prepaid a non-refundable room and the hotel solution is "call customer service"...Beware!!
