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"Overall experience was good except the Hotels.com price is more expensive than going direct to the hotel to book. We paid MYR 30 less each room for the second night stay there. I am disappointed with Hotels.com "

"Overall, it was good — close to the park and away from noise. The room was clean, the water pressure was excellent, and I had a good stay there."

"We came here for a short 3d2n stay and it was really a nice shirt gate awa"

"ease of hotel checking in with friendly staff. Big & clean room without foul smell, with good air conditioning. Thanks There was a 10++ parking lots within the hotel premise, but a lot more public lots just next to it, so no concern. "

"Value for money."

"If you looking for short stay with no amenities then it is fine for use this hotel. Plus point is they have good restaurant at ground floor"

"The hotel was fairly well maintained and the room I stayed in seemed to have undergone a bit of recent renovations, which felt nice to have a new bathroom to use. The hotel was easy to locate with the use of GPS. However, it is not located near any convenience stores or any eatery that opens early for breakfast. The check-in staff seemed rather unfriendly during my check-in process. For the price I paid, I was not impressed with the service I received."

"Right in the Kluang centre, few minitues walk to Kluang mall and many eateries. Hotel is clean and no fuss for the price paid per night. "

"The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR."