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Grand Hotel Excelsior Port Royal

3.5 star property
Boardwalk/promenade hotel with free breakfast and outdoor pool

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Photo gallery for Grand Hotel Excelsior Port Royal

Breakfast, lunch, dinner served; beach views
Boating
Terrace/patio
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Terrace/patio

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pool
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Pillow-top bed
Down duvet
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Comfort Room, 2 Double Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Pillow-top bed
Down duvet
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Beach View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Grand Room, 1 King Bed, Beach View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Pillow-top bed
Down duvet
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Partial Sea View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Pillow-top bed
Down duvet
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Single Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Pillow-top bed
Down duvet
  • Park view
  • Sleeps 1
  • 1 Double Bed
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About the area

Map
1 Port Royal Street, Kingston, Saint Andrew

What's nearby

  • National Stadium - 27 min drive - 27.4 km
  • Jamaica Conference Center - 27 min drive - 27.5 km
  • National Gallery of Jamaica - 28 min drive - 27.8 km
  • Bob Marley Museum - 30 min drive - 29.8 km
  • Jamaica House - 32 min drive - 30.5 km

Getting around

  • Kingston (KIN-Norman Manley Intl.) - 10 min drive

Restaurants

  • ‪Di Dragon - ‬38 min drive
  • ‪Tastee - ‬37 min drive
  • ‪Mr. Woody's - ‬41 min drive
  • ‪Gloria's Restaurant - ‬5 min walk
  • ‪KFC - ‬37 min drive

About this property

Grand Hotel Excelsior Port Royal

Hotel near Fort Charles
Located close to National Gallery of Jamaica and African-Caribbean Heritage Centre, Grand Hotel Excelsior Port Royal provides a free breakfast buffet, a free daily manager's reception and a terrace. The on-site restaurant, Red Jack, offers breakfast, brunch, lunch, dinner and a beachfront location. Enjoy on-site activities, such as fishing and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool
  • A round-trip airport shuttle (surcharge), express check-out and newspapers in the reception
  • Smoke-free property, a banquet hall and meeting rooms
  • Concierge services and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All 60 individually furnished rooms have comforts such as premium bedding and air conditioning, as well as amenities such as late-night room service and free WiFi.
Other amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and shower/bath combinations
  • 32-inch TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Red Jack

Things to do

  • 24-hour pool access
  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • Banquet hall
  • Built in 1950
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
24-hour pool access
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Frequently asked questions

Does Grand Hotel Excelsior Port Royal have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Grand Hotel Excelsior Port Royal pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Grand Hotel Excelsior Port Royal?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Hotel Excelsior Port Royal?

Checkout is at 11:30 AM.

Does Grand Hotel Excelsior Port Royal provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per person applies.

Where is Grand Hotel Excelsior Port Royal located?

Located in Port Royal, this hotel is 0.5 mi (0.7 km) from Fort Charles, and within 16 mi (25 km) of Jamaica Conference Center and National Gallery of Jamaica. African-Caribbean Heritage Centre and Coke Memorial Hall are also within 16 mi (25 km).

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Grand Hotel Excelsior Port Royal Reviews

Reviews

6.4
Rating 10 - Excellent. 171 out of 857 reviews
Rating 8 - Good. 217 out of 857 reviews
Rating 6 - Okay. 208 out of 857 reviews
Rating 4 - Poor. 115 out of 857 reviews
Rating 2 - Terrible. 146 out of 857 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and very relaxing there. Would stay again!
Stayed 2 nights in Apr 2025

8/10 Good

Amber

Disliked: Amenities
Our stay was nice.
Stayed 9 nights in Mar 2025

10/10 Excellent

hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Ebany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a simple cozy comfortable stay. Its much better than what I expected as the reviews were making me a bit detterent but it was suitable for my stay. The rooms aren't of modern furnishings but based on the fact that its a historical community that is expected. The free breakfast was a full wholesome meal and it tasted very good. I enjoyed my short visit to Port Royal I will definitely return. Also Gloria's is a very nice affordable and taste restaurant, walking distance up the road from the hotel that you must try
Stayed 1 night in Apr 2025

10/10 Excellent

shena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and i most definitely will be back soon
Stayed 4 nights in Dec 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth staying a couple of nights and super close to the Kingston airport. A great hub to walk to all the sights in Port Royal and to catch a boat to the cays.
Stayed 2 nights in Dec 2024

4/10 Poor

Gwendolyn

Disliked: Amenities
This is the second time my husband and I have stayed here. Unfortunately we went back after the first time, because we were visiting my husband's family in Port Royal and this is the only hotel there. The grounds are beautiful but our room was not very clean. We struggled to find a outlet that worked to charge our phones. The plumbing was coming out of the walls and there was a terrible banging on the walls from work being done in the room next door! The hotel is very pricey for what you get! The food at the overpriced restaurant onsite was also not very good!
Stayed 5 nights in May 2025

10/10 Excellent

Sutanya

The food,the view, the staff… everything was perfect
Stayed 1 night in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

It went well. Breakfast was a little sparse but ok! There is no airport transfer service other than calling a taxi
Stayed 1 night in Mar 2025

8/10 Good

Albert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They were very very very slow with the food, often ran out of minor things like coffee. The bed was hard, the safe did not work. The view was amazing though, and the food was too expensive.
Stayed 2 nights in Apr 2025

4/10 Poor

Sobrina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Amazing views from top floor. Easy on-site parking. Staff was helpful. First room i got upstairs had a beautiful view, was very clean but the toilet didnt work. So i was moved to a room downstairs. Very old tub, old toilet, tiles need changing, musty as if it wasnt cleaned recently. The a c was nowhere near the bed. The sheets were itchy and the rooms had mosquitoes. I didn't want to ask to be moved again, so i stayed. Came to unwind and get some work done. Didn’t work out. No desk and chair in the room. The lady at the front desk, Tashema, was helpful & brought up a chair for me.
Stayed 1 night in Jun 2025

6/10 Okay

Joy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No basic amenities in the room
Stayed 1 night in Apr 2025

8/10 Good

Ms

Liked: Staff & service, amenities
I think the price should come down 190.00 a night is too much fir jo tv access nor room service.I like the property they have several places to go.not a dull moment.Quiet cozy however wifi wasnt good if i wouldve known no tv i wouldnt stay as I wanted to relax and watch tv during dn time.However u csn just try stay out n b z until u r tired.i l felt i wouldve gotten dome money back a discount of some kind .i booked thru expedia so so will take it up with them.
Stayed 1 night in Apr 2025

2/10 Terrible

janet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was filthy. The toilet needed cleaning
Stayed 3 nights in Mar 2025

6/10 Okay

Warren

Liked: Cleanliness, staff & service
minimal amenities for the price. TV did not work, no hot water. Noisy party boats and karaoke nearby my room.The rooms have minimal art and look barren. Booking online showed no reservations for the less expensive rooms but when I was on sight there were plenty available. Seems a bit dishonest to get you to book the most expensive larger rooms when I was only one person and even those top of the line rooms were nothing to be proud of.
Stayed 1 night in Apr 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continues to improve
Stayed 1 night in Nov 2024

4/10 Poor

Bryan

Disliked: Staff & service
Tv didn’t work bathroom broken staff morale was low
Stayed 1 night in Apr 2025

2/10 Terrible

nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a dirty motel charging hotel prices. It was filthy. No towels, no soap. We had to wait for them to clean towels. The knob on the rust and hole filled shower came right off, the toilet was plugged, there’s bugs all over and overall it’s like a hostel
Stayed 3 nights in Apr 2025

6/10 Okay

Jacqueline

Disliked: Staff & service
This hotel is located in a beautiful location by the sea. Loved the views of Kingston & Portmore. Service at the restaurant was extremely slow due to lack of staff I think. The food was not good, we went over to Gloria’s fish restaurant a 5 minute walk (it was good & great value for money). There were no chairs on the patios outside the room which was disappointing. I did ask about this & they were in the process of providing new furniture, which is great. Overall dispute this, I would recommend for a great stopover from/to the airport & for the nearby party cruise mooring.
Stayed 1 night in Apr 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property.
Stayed 1 night in Aug 2024

2/10 Terrible

CASSANDRA

Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced for what it is. Would not stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

PHILIPPA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant n helpful, great place to stay looking forward to next visit
Stayed 5 nights in May 2023

6/10 Okay

Alafia

Liked: Cleanliness
Disliked: Amenities
Three star hotel with three star staff and 3 star facilities. I went down for breakfast. Beautiful setting over-looking the Kingston Harbour. No staff in sight - likely in the back. No hot water, tea bags at the drink station, only coffee. No water or juice put out. Not appealing. I left without having anything.
Stayed 1 night in Mar 2025

10/10 Excellent

Rubenia

Liked: Cleanliness, staff & service, property conditions & facilities
I love it here. Service is excellent and staff are very nice
Stayed 2 nights in Jul 2024

8/10 Good

Tennith

Liked: Cleanliness, staff & service
The property is very beautiful, however the room had no warm water; not even a drop and there was zero WiFi available. Those are 2 very important amenities to me.
Stayed 1 night in Dec 2024