4/10 Poor
Patrick, Richmond Hill
11 Dec,2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The exterior door of the room was a hollow wood door. Hollow wood doors are intended for interior use such as closets, bathrooms, etc., not exterior. For proper security, an exterior door should be either metal or solid wood. Even though the door on the room I stayed in had two locks, including a dead bolt, a hollow wood door can be broken open in minutes, if not seconds, with ordinary common hand tools or it can be kicked apart. This is a serious security lapse. Additionally, there was a gap between the bottom of the door panel and the threshold that likely permitted a large cockroach that I found in the room on my third night there to gain access to the room. Someone at the front desk told me that the roaches live in the trees outside so it probably got in under the door. It would seem that if they knew about the roaches, measures should have been taken (such as better fitting doors with barriers along the bottoms) to keep them out of the rooms. Other possible intruders, such as mice, could probably squeeze through too.
Other issues that I noticed didn't seem well thought out such as the location of the wall mounted TV; most of the screen could not be seen from the bed if the outward swinging bathroom door was open by more than about a foot. It could have been mounted elsewhere. Overall, the room was clean, the bed was comfortable and the air conditioner worked well. Everything worked well in the bathroom though the sink faucet was a bit loose and moved slightly.
Patrick
Stayed 4 nights in Dec 2024