No complaints about the hotel itself, except that there is no beach, and the actual grounds are tiny! Very little space for our teenage son to stretch his legs! Also, very little pool area and limited seating/lounge chairs. We came to the hotel and immediately realized this was not going to suit us and our teenager, and the hotel would not let us out of our reservation. Insisted in was hotels.com policy. When we finally heard from hotels.com, they said it was up to the hotel, not them. Unfortunately, it took them 3 days to tell us that. Not great customer service on either side. In spite of all the families here, this is definitely a couple-friendly place only.