4/10 Poor
Keith, Westfield
Travelled with partner
13 Dec,2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Arrived past the normal check-in time and reception window had a steel shutter "New York style". Eventually someone came to attend the half dozen people waiting. The employee was courteous. The only thing odd is that he was wearing latex gloves.
Upon entering the room, there was a smell. The beds were elevated on a steel frame with no box spring. I found two small cockroaches in the bathroom and evidence that mice had been inside the kitchen drawers.
Overnight, there was some sketchy activity. Cars would come by to the back of the hotel, honk the horn three times and someone would go out through the back door to the car, then come back inside. This took place multiple times.
We decided to leave the hotel the next morning. While waiting for the Uber outside, there were multiple people that appeared to have mental health issues or drug abuse roaming by the door with a hotel key.
As we were leaving the property, the large dumpster in the parking lot was open with trash all over the floor as a couple of people were rummaging through it. All in all, not a pleasant experience.
Keith
Stayed 3 nights in Dec 2024