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Fairmont Orchid

4.5 star property
Escape to an oceanfront haven where beach cabanas meet luxurious spa treatments. Treat yourself to international flavors and exciting activities amidst tropical beauty.

Choose dates to view prices

Photo gallery for Fairmont Orchid

Outdoor pool, pool cabanas (surcharge), pool umbrellas
4 restaurants, lunch, dinner served; international cuisine
Exterior
Private beach, white sand, beach cabanas, sun-loungers
Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
The current price is S$1,080
includes taxes & fees
6 Mar - 7 Mar

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 49.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

View from room

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, Multiple Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 49.6 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 Queen Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743

What's nearby

  • Mauna Lani Resort Golf Course - 6 min drive
  • Mauna Lani Beach - 9 min drive
  • Waikoloa Kings Golf Course - 11 min drive
  • Waikoloa Beach Golf Course - 14 min drive
  • Hāpuna Beach State Recreation Area - 18 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Island Vintage Coffee - ‬13 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive

About this property

Fairmont Orchid

Luxury eco-certified resort near Mauna Lani Resort Golf Course
Consider a stay at Fairmont Orchid and take advantage of a golf course, a beach bar and a terrace. This resort is a great place to bask in the sun with a private beach, beachfront dining and beach cabanas. Treat yourself to a hot stone massage, a manicure/pedicure or a body scrub at Spa Without Walls, the on-site spa. At the 4 on-site restaurants, enjoy lunch, dinner, light fare and international cuisine. The health club offers Pilates classes and yoga classes; other things to do include rowing/canoeing, beach volleyball and surfing/body boarding. In addition to designer shops on-site and a coffee shop/cafe, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
Additional perks include:
  • An outdoor pool with cabanas, sunloungers and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge) and 10 outdoor tennis courts
  • Valet parking (surcharge), an electric car charging station and express check-out
  • A ballroom, luggage storage and outdoor furniture
  • Guest reviews speak highly of the beach locale, pool and helpful staff
Room features
All 540 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes.
More amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and separate baths/showers
  • 55-inch LCD TVs with premium channels
  • Lanais, wardrobes/cupboards and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Browns Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Paddleboard
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Yoga classes

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75, per pet, per night, plus a deposit of USD 75 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 50 for adults and from USD 25 for children
  • Self-parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Frequently asked questions

Does Fairmont Orchid have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont Orchid?

As of 13 Feb,2025, prices found for a 1-night stay for 2 adults at Fairmont Orchid on 6 Mar,2025 start from S$1,080.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Orchid pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of USD 75 per day and a fee of USD 75 per pet, per night. Service animals are exempt from fees.

How much is parking at Fairmont Orchid?

Self-parking is available for USD 38 per day. Valet parking is available for USD 45 per day.

What time is check-in at Fairmont Orchid?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Fairmont Orchid?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Fairmont Orchid located?

Located in Kamuela, this beachfront resort is in the historical district and within 1 mi (2 km) of Great 4-D Movie Ride and Mauna Lani Resort Golf Course. Francis H.I'i Brown North Golf Course and Mauna Lani Historic Park are also within 1 mile (2 km).

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1003 reviews
Rating 8 - Good. 194 out of 1003 reviews
Rating 6 - Okay. 77 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thoroughly impressed with the Fairmont during our stay. The staff were exceptional, consistently going above and beyond our expectations. In particular, Jasmine was incredibly helpful and made our experience even better. The property itself is beautiful and well-maintained, with landscaping staff diligently tending to the grounds. We especially appreciated the hotel’s commitment to reducing unnecessary waste, which reflects a thoughtful approach to sustainability. Additionally, the nearby reef offered excellent opportunities for swimming and snorkeling. A truly wonderful experience overall.
Stayed 3 nights in Feb 2025

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont used to be very high quality 4 star Now it’s just an expensive room
Stayed 7 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet grounds and friendly staff
Stayed 7 nights in Jan 2025

10/10 Excellent

mary lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice surroundings with beautiful views. Whales jumping and snorkeling with the fish and turtles. Loved the walks along the coast and relaxing by the beach. Bathroom tiles very slippery and need updating.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tiong-Keat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Karen N.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and kind. I have not yet explored the whole resort but what I have visited so far is great. The restaurant that does not require reservations has very healthy and delicious menu choices.
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a top-tier resort property that delivers at that level on all dimensions. The staff is well-trained and pleasant throughout the property. The on-site dining options offer something for everyone, and there are many activities available without leaving the hotel. There are several fun places to have a drink, and they had a musician playing in at least one location every night. My wife found the shops very attractive. The concierge desk is well-staffed and informative, helping to set-up experiences around the island. The cove beach is perfect for safe swimming, and resort guests can also venture beyond for more challenging conditions. The fitness center is not large but had everything most of us need, and it was not crowded when I used it. Our only negative experience was our second dinner at the Beach House when they wrecked my steak, but that can happen anywhere (and they took it off of the bill without being asked). I recommend this property for anyone looking for a higher-end resort experience.
Stayed 5 nights in Jan 2025

10/10 Excellent

Helen

Stayed 3 nights in Jan 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use a little upgrade. There should be more chairs in the shade for free. All the good chairs are reserved. You shouldn’t have to pay for a shaded seat. For the cost of the room, you should get snorkel equipment for more than one hour. Other than that, I loved the property. Staff was excellent and the dining was great too.
Stayed 6 nights in Jan 2025

10/10 Excellent

Kristin

Liked: Staff & service
Stayed 7 nights in Dec 2024

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Kohei

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel room was clean, roomy and beach and pool was great, especially pool was heated and could enjoy all the time. However, room prep and staff at the reception was not great. We booked with 4 people (2 adults and 2 kids) but only 3 towels sets were in the room, and shampoo/conditioner/body gel were all out of stock. We requested to bring another towel set and refill the shampoo etc, but towel set was brought almost an hour later, and no refill... Also, at the time of checkout, we were charged the food/drinks which we didn't ordered, and it took almost 20 min. to confirm and remove from our bill. And there were no any apologizes about that mistakes... I would say this hotel staff/service is not 5 star hotel, similar to 3-4 star hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Min

Stayed 4 nights in Dec 2024

8/10 Good

Mary, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved having the opportunity to see S
Stayed 7 nights in Dec 2024

10/10 Excellent

Viju

Stayed 5 nights in Dec 2024

10/10 Excellent

Xue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Dec 2024

10/10 Excellent

Harjander Singh

Liked: Cleanliness, staff & service, property conditions & facilities
The most stand out thing about this Fairmont is the staff. Very friendly, polite and helpful. We were at Fairmont Mayakoba earlier this year - they need to come to Hawaii for training.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jeffrey danilo

It was awesome! I had so much fun here! Wish they told me there would be extra charges on Spa before I went inside.
Stayed 8 nights in Dec 2024

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and staffs
Stayed 1 night in Dec 2024

10/10 Excellent

ofer, woodland hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Joy Molina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staffs and place
Stayed 2 nights in Dec 2024

2/10 Terrible

Alejandro

Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Allan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you don't spend a fortune eating there a lot. We went to every restaurant on site. The room service breakfasts were amazing, but the rest of the meals were just good. Negatives about the place are that it seemed like every other day in the North Tower (facing the golf course) it is loud starting at 6am with apparently excessive mowing. There was also a worker spraying what was apparently weed killer all around the central green space and kids were looking for lizards in the bushes while he was doing it in the middle of the day! Parents were shooing the kids away from it. If they addressed those concerns we would happily spend another vacation there.
Stayed 8 nights in Nov 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a gorgeous stretch of beach. Spacious rooms, welcoming staff and a lovely pool.
Stayed 7 nights in Nov 2024