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"Where to start!! Sheraton Imperial Hotel Kuala Lumpur has been my second home every time I'm visiting Kuala Lumpur. This year is my 5th visit to Sheraton Imperial Kuala Lumpur. My visit lasted 3 weeks to a month/per visit. Make it special this year is The Chinese Lunar New year with all Chinese New Year decorations and Lion Dance performance. Let's start of an Excellent hospitality provided by the ladies and gentleman from Sheraton Imperial Kuala Lumpur that kept me coming back over and over again! From the moment you step on the entrance carpet, the warm greeting and warm welcome given from all the Door man/Bellhop with a smile. This trip I managed to experience all facilities in the hotel. My room reservation is on the club level. The ladies and gentleman at the club always professional and friendly. To: Sha and Chung: Exe Club Lounge Essence( the cafe ) I had breakfast there almost everyday. The staff are very friendly and accommodating. I can't remember her name, she is the chef at the Soup and Tim Sum Station. She so friend and patient even i saw some customer giving her hard time just because she don't understand what the guest need. 5 stars to ms.mek Bell, mr mokthar. Spa, ms shah. Bartender, mr vino. Concierge, mr Logan and mr anuar,deen Housekeeping, ms zainadah Hotel manager, mr afendy. Japanese restaurant, mr faizal. Will be back soon!! "

"Nil"

"Exceptional staff, especially in catering. Large comfortable rooms and overall good facilities. Good central location."

"Attention to detail and staff attentiveness "

"The staff is the highlight of this hotel and as a bonus the hotel itself is great and not too far from the city center. Thank you Hilton PJ! "

"I like the cleanliness and the employees are nice"

"Good"

"I always use this hotel for short stays in KL"

"Great location, very central, bar and restaurant staff extremely good and guest-focused. Breakfast was exceptional - great range.Nice pool, very clean but only 7 beds - they need more beds or furniture around the pool! "