6/10 Okay
Jonnie, Cypress
27 Nov,2024
Liked: Cleanliness, property conditions & facilities
The male receptionist was very congenial and helpful. The women (3 which were present during our stay) were very aloof and did not seem to have ' the aloha spirit '.
The pool area was very nice, clean and inviting.
Of the 5 mornings we were there, coffee was only available on-time one morning. The others were 30 to 60 minutes late. On all days the coffee would run out after only 3 or 4 cups were filled, even though there were usually 3 large pots. The staff seemed to be relatively unconcerned about it - which led us to believe it was a regular occurrence. Since there is not coffee in the rooms, you have to rely on their coffee or go out and buy some. This is one of the items you are paying the extra money each day for - the customer should have a bit more consideration since we paid for it. The facility overall was fine - great location - but we will not stay there again because of the 'other' issues.
Jonnie
Stayed 5 nights in Nov 2024