Jurong Point

The rooms are nicely decorated. The room sizes are big. I like the items provided in the bathroom. The soaps , lotions and shampoo have a sense of spa smell. I loved everything about the hotel.

This was the best hotel we have ever stayed in — anywhere. It truly is exceptional in every way.

The Property is great! The area is premium! Service was at par, with one thing I must comment on. It was mainly my mistake. I did not notice I had left an important medication in my room at the time of check out! Insist! I admit it was My mistake, I was left at Marina Vay Pirt, which is about 20 minutes from the hotel. Part of security of the cruise protocol is to retain passports. When I called the Hotel, I offered to pay for a taxi to bring the medication to the port, as once that have checked me in and taken my passport, they cannot let me out of the ship to get the medication personally. The Hotel never, never gave us any alternative other than personally go to the counter to get the medication. Just said no from the first moment. So sad! Like an Expedia VIP Platinum member is sad to have something like this happen! I understand that there might be liabilities, but at least they could have given us alternatives or recommendations. Thank goodness a friend of the family lives in Singapore and medication found its way to me at the end of the day, otherwise I would’ve have to start my trip without it.