8/10 Good
ROY
Travelled with family
28 Nov,2024
Liked: Cleanliness, staff & service
We stayed here back in July and loved it, so this was a return visit.
First night wasn't so good. The hotel had shut down the air conditioning for the winter season. We were given a top floor room with a balcony. Even with the patio door open all night, the room didn't cool and stayed at 23 Deg C. Way too warm for us to sleep, plus the outside noise too. Sadly, I also found the only pillow to be lumpy and very uncomfortable. There was no kettle in the room, despite them being shown in the hotel's own website photo for that room category. We asked twice to be provided with one, yet each time the staff said we weren't entitled to it!
I explained the complaints to reception staff in the morning, and they were very supportive and understanding.
A room change was arranged rapidly to a ground floor room. Nicer pillows were also supplied, along with a kettle and other niceties.
That room was MUCH more comfortable, such that we enjoyed the rest of the stay.
Many thanks indeed to the staff for their support and understanding.
I'd strongly recommend to the hotel that kettles should be in every room, and that fans should be available whilst the (advertised) air conditioning is shut down.
ROY
Stayed 3 nights in Nov 2024