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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with bars/lounges and fitness centre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Building design
Minibar, in-room safe, desk, iron/ironing board
View from property
2 bars/lounges, lobby lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Room service
The price is S$87
includes taxes & fees
12 Jan - 13 Jan,2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Single Beds

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Single Beds

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 6 min drive
  • Scientia Square Park - 8 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive
  • Aeon Mall BSD City - 11 min drive

Getting around

  • Serpong Rawa Buntu Station - 11 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 35 min drive

Restaurants

  • ‪The Flavor Bliss - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pepper Lunch - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Bandar Djakarta - ‬3 min walk

About this property

Mercure Serpong Alam Sutera

Upscale family-friendly hotel near Summarecon Mall Serpong
Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a free shopping centre shuttle and free bike hire
  • A water dispenser, a porter/bellboy and games
Room features
All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 188,000 for adults and IDR 94,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Maniz Pool Deck
  • Mint & Pepper
  • Mocca

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,920 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 4 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 188000 for adults and from IDR 94000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of 22 Dec,2024, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on 12 Jan,2025 start from S$86.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self-parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Mercure Serpong Alam Sutera Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 265 reviews" "
Rating 8 - Good. 102 out of 265 reviews" "
Rating 6 - Okay. 26 out of 265 reviews" "
Rating 4 - Poor. 5 out of 265 reviews" "
Rating 2 - Terrible. 3 out of 265 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Answer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

YEN SHEN

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is not far from airport and walkable distance to shopping mall.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Stayed 6 nights in Aug 2024

10/10 Excellent

Kie Ging

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and call us by our names
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Convenient location
Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
Stayed 4 nights in Apr 2024

10/10 Excellent

HARIADI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Turmudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Chong, Kuala Lumpur

Stayed 2 nights in Jul 2023

6/10 Okay

Vincent

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Yan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay.
Great short stay with mum.
Stayed 2 nights in Feb 2023

8/10 Good

Alessandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Stayed 9 nights in Feb 2023

2/10 Terrible

Tan

Business traveller
Disliked: Staff & service
Stayed 4 nights in Nov 2022

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, many F&B outlets & malls in the vicinity
Stayed 3 nights in Oct 2022

10/10 Excellent

Karyati

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and love the room
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Stayed 3 nights in Aug 2022

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.
Stayed 2 nights in Aug 2022

10/10 Excellent

Loh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
So so stay experience
The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Stayed 1 night in Jun 2022