2/10 Terrible
Alicia
Travelled with partner
29 Oct,2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel experience was absolutely horrible. We had driven hours from Istanbul and arrived late at 3am, exhausted and ready for bed. We booked a non-smoking room. We got up to the room and the stench gave us instant headaches and a cough. It was as if 5 people were smoking in the room at once. There were ashtrays in the room and the window was wide open and it still smelled that bad. We called down and the front desk guy kept saying he didn’t understand us because we spoke English. Although he did speak English when it suited him. We used a translator app and requested a different room but were told there were no other rooms available. The manager said that they cannot control whether people smoke in the rooms or not. However I pointed out the ashtrays in the rooms and the lobby, and the advertised “non-smoking room” that we had booked, labelling this as false advertising. We asked for a refund and assistance in finding an alternative hotel. A refund was refused and we had to reach out to Expedia to assist us. We were standing in the lobby until 5am, the manager was no help, he was argumentative, took no ownership in the false advertising or assisting us with a refund or alternative rooming options. And as we left, we watched the manager smoke in the lobby, then pointing out to him that this is in fact a full smoking property, and no part of it is non-smoking. I’m thankful for Expedia to getting us a refund and another hotel organized. I do not recommend this place at all.
Alicia
Stayed 1 night in Oct 2022