4/10 Poor
Imran
Travelled with partner
23 Nov,2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The standard rooms are very small, barely any space to move around for 1 person. The terrasse has a perfect view of Galata Tower. However the workers on the terrasse have an attitude and one worker started talking to me very rudely in front of all guests asking me my room number and raising his voice, when he had already taken my number when I got to the breakfast area a couple of minutes ago, it was embarrassing, they think I will try to steal breakfast from them? We were staying for our honeymoon, none of the staff mentioned us anything even though I had left a message about it. The breakfast spread was also very poor, seems like there is a lot of things going on but no taste and the service is slow for beverages. We had to ask 4 times before getting our glass of juice and by the time we got served we were done with the breakfast. You will definitely be wakened up by the morning prayer call, no sound isolation. If you are looking to stay close to Galata Tower with a nice view terrasse, this is the hotel. The front desk staff were okay, nothing special. Some of the staff from breakfast ruined our stay with their attitude and their behaviour, because of that, I will stay somewhere else next time.
Imran
Stayed 2 nights in Nov 2024