2/10 Terrible
Maziar, Canada
23 Aug,2015
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever! Don't book it!
Don't go this hotel! The front desk people at day time are hostile, rude and unprofessional. We got there at 5 pm and they asked for our passports. I gave them our passports and the girl with hijab put them in the drawer and asked me to pay in order to have them back!! So at this moment I felt sth is up. So after I swiped my credit card, they said there's np room available for us although we booked it through Hotels.com. They sent us around the area to find a room with a 20 month oold baby in my arms!! We were placed in a two star hotel with no crib or bed for our toddler for three nights and with my daily visits to Aquarium hotel finally we were given a room. The door to the washroom was broken with scattered glasses on the floor and we have a toddler!!! The hotel doesn't care about clients and standards since they get enough tourists in that area. It is located at a prime location. The night shift were nicer people but they don't understand a word of English but one of them is fluent in French. We didn't have any problems with that since we speak French in Canada.