We came to the PCI to celebrate our 3rd wedding anniversary after getting married at this resort. About a month ago we received notification that PCI was closing and renovating to become a larger property with its sister resort.
While you're still forced to pay the resort fee, I felt cheated because the majority of the resort was closed down, aside from the front desk employees, every employee was rude and unhelpful. They spent all their time on their phones ignoring customers.
We received a warm welcome however we were given free "cocktail" coupons except we're a "sober" couple. We did share the coupons with someone who could make use of them.
There was no snorkeling equipment available as advertised, 3 years ago, we understood due to Covid, last year we were told Ian washed it away and this time no excuse, just a 'no"
When we asked for towels for the beach, I was given a hassle because all the members of my sleeping room weren't present, however my mother, 78 and disabled couldn't walk that far. We paid for 2 sleeping rooms, requested adjoining bt were given side-by-side even though the adjoining room was available.
We had some drunk and obnoxious people trying to break into our room several times and told them they were at the wrong room each time, only to find out they were in the room next to us, smoking and we were forced to keep our doors closed to avoid the pollution.
We were assured our stay would still be great despite their impending closure yet it wasn't.
