Aparthotel

CozySuites at Block20

Apartment with kitchen, steps from Old National Centre

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Overview
Prices
Location
Amenities
Policies

Very good

Popular amenities

Washer
Kitchen
Dryer
Air conditioning
Free WiFi

includes taxes & fees

3 Jul - 4 Jul

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 38 of 38 rooms

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 4
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 4
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
2 bathrooms
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 4
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
2 bathrooms
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
2 bathrooms
Sleeps 5
2 Queen Beds and 1 Large Single Sofa Bed

Basic Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
2 bathrooms
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
2 bathrooms
Sleeps 5
2 Queen Beds and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 4
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 4
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 4
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

2 bedrooms

2 bedrooms
1 bathroom
Sleeps 5
2 Queen Beds and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Apartment

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

1 bedroom
1 bathroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Deluxe Studio

Highlights

Air conditioning

Heating

Kitchen

Fridge

Dishwasher

Smart TV

Washer/dryer

Separate bedroom

Studio
1 bathroom
Sleeps 4
1 Queen Bed and 1 Large Single Sofa Bed

About the area

423 E Michigan St, Indianapolis, IN, 46204

What's nearby

Old National Centre - 2 min walk - 0.2 km
Gainbridge Fieldhouse - 15 min walk - 1.3 km
Indiana Convention Center - 19 min walk - 1.6 km
Lucas Oil Stadium - 3 min drive - 2.1 km
Indianapolis Zoo - 6 min drive - 3.2 km

Getting around

Canal Station - 6 min drive
Indianapolis Station - 9 min drive
Indianapolis International Airport (IND) - 23 min drive

Restaurants

‪Goodfellas Pizzeria - Mass Ave - ‬2 min walk
‪The Tap - ‬7 min walk
‪Eagle Indianapolis - ‬7 min walk
‪Shake Shack - ‬7 min walk
‪Bru Burger Bar - ‬3 min walk

About this property

CozySuites at Block20

Apartment with kitchen, steps from Old National Centre

This smoke-free aparthotel features free self-parking. Each apartment provides a kitchen with a fridge, an oven, a microwave and a dishwasher. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a coffee/tea maker.

CozySuites at Block20 offers 78 air-conditioned accommodations with washers/dryers and coffee/tea makers. Kitchens offer fridges, microwaves, kitchenware and utensils and dishwashers. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 42-inch Smart televisions come with digital channels.

Languages

Chinese (Mandarin), English

Similar properties

Kitchen
Washer
Pet-friendly
Free WiFi

Property amenities

Internet

Available in the apartment: Free WiFi

Parking and transport

Free uncovered self parking on site

Kitchen

Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Microwave
Oven
Refrigerator
Toaster

Bedrooms

Bedroom
Bedsheets provided

Bathroom

Bathtub or shower
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

42-inch Smart TV with digital channels

Laundry

Washer/dryer

Work spaces

Laptop workspace

Comfort

Air conditioning
Heating

Pets

No pets allowed

Suitability/Accessibility

No lift
Smoke-free property

Services and conveniences

Iron/ironing board

Safety features

Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Security system
Fire extinguisher

General

78 units

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 22

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Private entrance, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Host has indicated that there is a carbon monoxide detector on the property

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Property Registration Number 82-1406556

We should mention

This property does not have any lifts

Property is also known as

CozySuites at Block20 Aparthotel

CozySuites at Block20 Indianapolis

CozySuites at Block20 Aparthotel Indianapolis

Frequently asked questions

Is CozySuites at Block20 pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at CozySuites at Block20?

As of 2 Jul, 2025, prices found for a 1-night stay for 2 adults at CozySuites at Block20 on 3 Jul, 2025 start from S$276.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at CozySuites at Block20?

Self-parking is free at this property.

What time is check-in at CozySuites at Block20?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at CozySuites at Block20?

Checkout is at 11:00 AM.

Where is CozySuites at Block20 located?

Located in Downtown Indianapolis, this aparthotel is steps away from Mass Ave Cultural Arts District and Old National Centre. Gainbridge Fieldhouse and Indiana Convention Center are also within 1 mile (2 km). Canal Station is 26 minutes by foot and Indianapolis Station is 26 minutes.

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CozySuites at Block20 Reviews

8.2

Very good

8.8/10

Cleanliness

8.0/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Marc

6 Mar, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great Place To Stay!!!

Stayed 2 nights in Feb 2025

10/10 Excellent

Craig

31 Mar, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Secure and close to sites to visit

Stayed 2 nights in Mar 2025

10/10 Excellent

Laury

4 Apr, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Have stayed here twice. Nice space for the price

Stayed 3 nights in Apr 2025

10/10 Excellent

Patrick Crose

21 Mar, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very nice property and the people running it where very friendly, helpful and communicative during the process

Stayed 2 nights in Mar 2025

10/10 Excellent

Scott

30 Mar, 2025

Liked: Cleanliness, room comfort, communication

Nice weekend get away

Other than the dealing with all the codes, the place is awesome. Close to downtown, in a nice neighborhood with plenty of places to eat and drink.

Stayed 2 nights in Mar 2025

2/10 Terrible

zion

22 May, 2025

Liked: Property conditions & facilities

Disliked: Amenities, communication

My booking was canceled as I was in the Unit getting settled in. Was a major inconvenience. Company will avoid anything from this company moving forward.

Stayed 5 nights in May 2025

2/10 Terrible

stephen

19 May, 2025

the worst experience with a hotel i have ever had! and I have stayed at a place with blood stains on the wall. That said I never stayed there. I made a reservation weeks in advance, and the day I was meant to arrive I was notified my stay was canceled. the lady on the phone, while pleasant, refused to attempt to correct the problem. Very frustrating!

Stayed 4 nights in Apr 2025

10/10 Excellent

Scott

26 Jan, 2025

Liked: Cleanliness, room comfort, communication

Great Indianapolis Location

Nice new-build place close to everything downtown. Several restaurants are nearby, and you can easily Uber to anywhere you need to go in Indy.

Stayed 4 nights in Jan 2025

10/10 Excellent

Jen

24 Jan, 2025

Liked: Cleanliness, property conditions & facilities, communication

Very clean and just like the pictures

Stayed 3 nights in Jan 2025

10/10 Excellent

Abraham

23 Mar, 2025

Liked: Cleanliness, room comfort, communication

Nice clean studio apartment

The Studio Suite was clean and comfortable. The only difficulty was in accessing the building. I needed 4 different codes upon arrival. Garage, building, elevator and room. After I got my fob, everything was much easier. I’d stay there again and I recommend it.

Stayed 2 nights in Mar 2025

8/10 Good

Laury

11 Feb, 2025

Liked: Cleanliness, room comfort, communication

Very clean, loved having washer and dryer. Seemed to be a lot of banging noise after the first couple of nights but overall quiet.

Stayed 7 nights in Feb 2025

10/10 Excellent

KATHY

13 Mar, 2025

Liked: Cleanliness, property conditions & facilities, communication

Getting in and using multiple codes was a lot, but after doing it a few times it was fine.

Stayed 3 nights in Feb 2025

10/10 Excellent

Kameron

7 Jan, 2025

Liked: Cleanliness, room comfort, communication

Beautiful. I wish we lived here. Love it

Stayed 2 nights in Jan 2025

10/10 Excellent

Nicci

27 Oct, 2024

Liked: Cleanliness, property conditions & facilities, communication

We really enjoyed our stay here. Felt like a home environment. Would like to visit again.

Stayed 2 nights in Oct 2024

8/10 Good

Scotty

11 Mar, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

It was nice enough and very quiet. However, the couch in the living room was probably the worst couch I have ever sat on. It was extremely uncomfortable and unfortunately it was the only option for watching TV. There was not a TV in the bedroom, so you are forced to use the terrible couch.

Stayed 3 nights in Mar 2025

8/10 Good

Cinnamon

26 Mar, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

The property was nice. It could use a little more cleaning. The stove top had crusty gunk on it and the baseboards could use cleaning. Other than that it was nice. One thing I would like to share is that your room number is not easily recognizable on your check in passport. If they could get that corrected somehow it would be helpful. It would have been helpful to have more than just 1 roll of toilet paper. We were in a two bedroom two bath. We liked our stay and would book again.

Stayed 5 nights in Mar 2025

6/10 Okay

Jessica

17 Mar, 2025

Good location

The initial check in instructions were confusing. Thankfully we had other residents who had the same issues who stopped and assisted us with the check-in procedure. We also had some issues with supplies. The person we were communicating with checked in and responded well, but the actual delivery of what was needed was slow. (Ran out of toilet paper and didn't get any dropped off until late in the afternoon, had already gone out to purchase some).

Stayed 3 nights in Mar 2025

10/10 Excellent

Anna Maria

9 Nov, 2024

Liked: Cleanliness, room comfort, communication

Cozysuites apartment’s location was great! It was super clean and had all the amenities. It was easy to checkin and out. I would suggest fluffier towels and adding a mattress topper. The mattress was on the firm side.

Stayed 4 nights in Nov 2024

10/10 Excellent

Shirley

10 Oct, 2024

Liked: Cleanliness, room comfort, communication

Indy

Great location and brand new condo

Stayed 3 nights in Oct 2024

10/10 Excellent

Mathew

29 Sept, 2024

Liked: Cleanliness, room comfort, communication

5 out of 5

Location, price value, communication, and the provided necessities is reason why we will stay here again. 5 out of 5 in our book. We’re usually hotel people, but this aparta-hotel was pretty much perfect!

Stayed 2 nights in Sep 2024

10/10 Excellent

Crystal

24 Oct, 2024

Liked: Cleanliness, room comfort, communication

Great location, new, and clean!

Located a block off Mass Ave, lots of dining options are within walking distance. The unit was very clean and organized. It had a larger soaker bath tub to help relax. Having the parking garage available with the rental was a great bonus! Although you need to remember multiple codes to get to your unit, it felt very safe and secure.

Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

9 Dec, 2024

Liked: Communication

Great location for a weekend in the city

The location is great, easy to walk to restaurants, shops and downtown attractions. There’s parking provided and once you figure out all the codes, it’s easy entry and feels safe and secure. I would recommend paying a little more and going with one of the larger rooms. We had the studio, the bed wasn’t comfortable at all, there was a plastic protector on the mattress that made you sweat. I completely understand the need to protect the mattress but there are other mattress covers that aren’t loud crinkly plastic. The pillows were flat, so bring your own. Positive was great communication with the property. The ease of check in and I can’t say enough about the location and the surrounding neighborhood.

Stayed 2 nights in Dec 2024

4/10 Poor

Ryan

24 Mar, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

Stayed at CozySuites this weekend from out of town to watch a play at the IRT and visit the Newfield Museum. The property is in a very good location near restaurants and boutique shopping. The room was clean with a spacious bathroom, and a great view of the neighboring Rathskeller patio. I would normally rate a 5 out of 5, however, my wife and I experienced EXTREMELY poor service. Upon check-in, we were offered early check in, which would have been very helpful as our play was at 5pm (check in at 4pm), this was later rescinded by the property. Furthermore, upon check in our reservation said we had room #12, when looking around the property we couldn’t find the room, after 15 minutes we called the help line and they gave us our correct room (208) and code to get in. During our search we ran into another couple in the elevator who were looking for #38, we had to tell them to call the help line for their correct room. Very poor communication. Upon checking out, we received a text asking if we would like a late check out which I responded “Yes”. Then I received a response that a late check out was not available. I completely understand if this needs to be approved, but if you are not going to award these extensions don’t offer them. Lastly, the cleaning crew walked in on my wife early, prior to the check out deadline. Didn’t knock the door, UNLOCKED the door and just walked in! I am writing this review in hopes the property owner wishes to provide a better experienc

Stayed 2 nights in Mar 2025

6/10 Okay

David

26 Sept, 2024

Disliked: Amenities, communication

This is a nice centrally located property with plenty of night life within walking distance. The room was nice, and had plenty of amenities. However the room mentioned it could accommodate up to 4 guest but there was only 1 set of towels. Bring your own soap, and shampoo, and a 2nd set of sheets. Sheets were not available for the pull-out couch that I could find, good thing I brought a sleeping bag. Parking was frustrating, you had to either pay to park then go find your parking fob, or find a place to park to get the parking fob go back to your vehicle to get into parking garage, and again when check out. We pulled in on a Saturday night, so finding parking was a nightmare to unload and retain our parking fob to get into the parking garage. Room was clean, and quiet.

Stayed 2 nights in Sep 2024

8/10 Good

Lynn

17 Mar, 2025

Liked: Cleanliness, room comfort

Disliked: Communication

Great place, problematic check in

Well… where do I begin? From the initial booking, there were issues. I was asked to complete verification from my “boarding pass.” I completed this right, with photos, id card etc. right after booking. Over the next couple days I got several emails and texts to do it again. I actually did it all again on the morning of our stay. Finally verified but did not receive our check in information until I called minutes before our 4 o’clock reservation. When we finally received the link, some of the directions were not clear or correct. No address on the building, directions to enter parking garage were not accurate and no mention on which spaces to use until we were actually in the unit. On all reservation info it said Cozy Suites # 31. Sure thought that was the unit number but no. Had to call back again to be instructed the room number was in a tiny little font below bl20 515. No mention that this was the room number. We were finally able to get in and settled. Thank god there was a bar right across the street!! As we walked out of our room, there were two men with phones out looking dumbfounded. We knew exactly that the problem was! Poor ups were having the same issues finding the building, where to park and we thought this was our room number. Glad we we able to help and avoid another angry phone call. Beyond all that needing to be clarified on your end in the future, the place was lovely in a great location! Clean up your directions and put on address on the building!

Stayed 2 nights in Mar 2025

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