4/10 Poor
KAYLA
Travelled with partner
7 Dec,2024
Liked: Cleanliness, amenities, property conditions & facilities
a wrap to the property around 3:40 went to check in we were told the room was not ready. I went back up to the front at 5 PM to ask if our room was ready yet and she stated no. That’s when I started to fuss, letting her know that we had dinner reservations at 6 PM. I needed a room. She was extremely nice. Helped us and put us in a room that evening we go to dinner. I text the number that’s on our valet ticket to get our car we get downstairs. We wait 20 minutes our car still not there. My husband goes to the valet desk for them to tell him they never pulled the car. This morning we go to check out I call to get both me and my husband‘s vehicle pulled because clearly people don’t check the text message that is stated on the valet ticket. I get downstairs. My husband‘s vehicle is there but mine‘s not I address the situation. They state that They’re going to get my car. They pull a car up that is not mine. So again 25 minutes later, I finally get my vehicle.
KAYLA
Stayed 2 nights in Dec 2024