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The Royal Sonesta Houston Galleria

4.0 star property
Hotel with a 24-hour health club, a short walk to Westheimer Rd

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Royal Sonesta Houston Galleria

Exterior
Lobby sitting area
Staircase
View from room
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Room service
  • Pet-friendly
The price is S$252
includes taxes & fees
5 Jan - 6 Jan,2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26.4 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Living area

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Accessible (Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Suite, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing, SHower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Accessible (Hearing, SHower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible (Hearing, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Queen Bed, Accessible (Hearing, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, Accessible (Hearing, Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Accessible (Hearing, Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26.4 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Accessible, Corner (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 1 King Bed, Accessible, Corner (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Accessible, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Accessible, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26.4 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26.4 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, City View (Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

The Chifley Houston, Tapestry Collection by Hilton

Pool
Pet-friendly
Free WiFi
Restaurant
8.8 out of 10, Excellent, (1007)
The price is S$236
includes taxes & fees
2 Jan - 3 Jan,2025
The Chifley Houston, Tapestry Collection by Hilton
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About the area

Map
2222 West Loop South, Houston, TX, 77027

What's nearby

  • The Galleria - 10 min walk
  • River Oaks District - 11 min walk
  • Greenway Plaza - 4 min drive
  • Lakewood Church - 4 min drive
  • Rice University - 7 min drive

Getting around

  • Wheeler Station - 7 min drive
  • Houston Station - 17 min drive
  • Houston William Hobby Airport (HOU) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪CIEL Restaurant & Lounge - ‬8 min walk
  • ‪Jack in the Box - ‬8 min walk
  • ‪Velvet Taco - ‬6 min walk
  • ‪Kenny & Ziggy's New York Delicatessen - ‬9 min walk

About this property

The Royal Sonesta Houston Galleria

Upscale hotel near Westheimer Rd
You can look forward to a terrace, shopping on-site and dry cleaning/laundry services at The Royal Sonesta Houston Galleria. The on-site international cuisine restaurant, ARA, offers breakfast and lunch. Stay connected with in-room WiFi (surcharge), with a speed of 50+ Mbps, and guests can find other amenities, such as a bar and a 24-hour health club.
Additional perks include:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), valet parking (surcharge) and a local area shuttle
  • An electric car charging station, express check-out and a front desk safe
  • A vending machine, luggage storage and a ballroom
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 485 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as desk chairs and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with shower/bath combinations and free toiletries
  • 46-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, fridges and coffee/tea makers

Languages

Chinese (Mandarin), English, French, German, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 3 miles
  • Parking on site (USD 32 per night; includes in/out privileges)
  • Valet parking on site (USD 42 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 21 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ARA
  • Axis Lounge
  • Launch

Things to do

  • 24-hour health club
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (50,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 25.74 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 21 per person
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)
  • Self-parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Houston Royal Sonesta Hotel
Houston Sonesta Hotel
Royal Houston
Royal Sonesta
Royal Sonesta Hotel
Royal Sonesta Hotel Houston
Royal Sonesta Houston
Sonesta Hotel Houston
Royal Sonesta Houston Galleria Hotel
Royal Sonesta Houston Galleria

Frequently asked questions

Does The Royal Sonesta Houston Galleria have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 9:00 PM.

How much does it cost to stay at The Royal Sonesta Houston Galleria?

As of 30 Dec,2024, prices found for a 1-night stay for 2 adults at The Royal Sonesta Houston Galleria on 5 Jan,2025 start from S$252.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Royal Sonesta Houston Galleria pet-friendly?

Yes, The Royal Sonesta Houston Galleria allows pets (limit 2 total). There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Royal Sonesta Houston Galleria?

Self-parking is available for USD 32 per night. Valet parking is available for USD 42 per night.

What time is check-in at The Royal Sonesta Houston Galleria?

Check-in start time: 4 PM; check-in end time: anytime. Late check-in is available during limited hours.

What time is check-out at The Royal Sonesta Houston Galleria?

Checkout is at 11:00 AM.

Where is The Royal Sonesta Houston Galleria located?

Located in The Galleria, this hotel is within a 10-minute walk of Westheimer Rd and The Galleria. River Oaks District and Williams Tower are also within 15 minutes.

The Royal Sonesta Houston Galleria Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 523 out of 1010 reviews" "
Rating 8 - Good. 220 out of 1010 reviews" "
Rating 6 - Okay. 117 out of 1010 reviews" "
Rating 4 - Poor. 78 out of 1010 reviews" "
Rating 2 - Terrible. 72 out of 1010 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lamont

Liked: Staff & service, property conditions & facilities
Bathroom outdated
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Nov 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Stayed 5 nights in Dec 2024

8/10 Good

Penelope

Business traveller
Liked: Cleanliness
We won't stay again at this busy time of year with all the holiday parties in your hotel. Alot of effort is made for those party attendees but not so much for the overnight guest. Also, $32 a day for parking seems to be a great amount. I did like we could go in and out with the room key. I put up the ironing board and it feel apart. legs fell off. I called housekeeping at 9:30am. She assured me that she would send up a replacement. We returned at 6:30pm and the board was still lying on our bed. I called again and he brought up an ironing board. He told me that the one broken was new. New or old it needs screws and bolts to hold it together. I was disappointed that we didn't get the board before we left the room. We made due ironing on the counter with a towel. This is our second visit at the hotel. The $200 hold was upsetting as well. You took it our of my checking without me using or you waiting for me to use any monies. I am waiting for my refund minus the 64 dollars in parking. I hope to get it quickly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Chelsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Dec 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Angela

Stayed 1 night in Nov 2024

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Jose

It took 40 minutes to check in and when I ordered room service for dinner they forgot part of my order.
Stayed 1 night in Dec 2024

4/10 Poor

Haitham

Travelled with family
Liked: Amenities, property conditions & facilities
Bathroom and bed was dirty
Stayed 1 night in Dec 2024

6/10 Okay

David

Disliked: Staff & service
Just the price. Some what the location
Stayed 12 nights in Nov 2024

2/10 Terrible

Osama

Trash
Stayed 1 night in Nov 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond for me. I had gotten sick when I was staying there and they accommodated my needs to help me recover .... the chef made me something I could eat. Dennis at the Front Desk was wonderful. Martin delivered things I needed as well as Dennis. The hotel manager, assisted in my recovery. I would highly recommend this hotel. I also loved how safe I felt staying here.
Stayed 3 nights in Nov 2024

10/10 Excellent

Baldemar

Stayed 1 night in Nov 2024

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

6/10 Okay

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service
No
Stayed 1 night in Nov 2024

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and courteous. They made sure were well taken care of.
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

shan, orlando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janito provided excellent service and made me feel truly cared for during my stay. The room service was great, and all the staff were very friendly and attentive. I highly recommend this hotel!
Stayed 2 nights in Nov 2024

6/10 Okay

Jeff, Pleasant Grove

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was nice, rooms were clean. The issue was in the gym infested with bugs running all over the floor. It was disgusting and needs to be fumigated!
Stayed 2 nights in Nov 2024

6/10 Okay

Kailyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
For this beautiful property the customer service could have been a little better. This is coming from a hotel employees opinion
Stayed 1 night in Nov 2024