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Best Western Gatwick Skylane Hotel

3.0 star property
Hotel with free parking, in the vicinity of Manor Royal Business Park

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December 2024

Photo gallery for Best Western Gatwick Skylane Hotel

Bar (on property)
Exterior
Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi
Reception
Shower, free toiletries, hair dryer, towels

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, Multiple Beds, Non Smoking

Shower, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Standard Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Standard Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
34 Bonehurst Road, Horley, England, RH6 8QF

What's nearby

  • East Surrey Hospital - 5 min drive
  • Manor Royal Business Park - 6 min drive
  • Gatwick Aviation Museum - 8 min drive
  • Hawth Theatre - 11 min drive
  • Lingfield Park Racecourse and Golf Club - 17 min drive

Getting around

  • Horley Station - 3 min drive
  • Gatwick Airport (LGW) - 11 min drive

Restaurants

  • ‪Dave Dove - ‬14 min walk
  • ‪Kings Head - ‬17 min walk
  • ‪The Tavern Horley - ‬20 min walk
  • ‪The Farmhouse - ‬13 min walk
  • ‪The Colonel’s Fish & Chips - ‬15 min walk

About this property

Best Western Gatwick Skylane Hotel

Hotel near Manor Royal Business Park
Located close to County Mall Shopping Centre and Hawth Theatre, Best Western Gatwick Skylane Hotel provides a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site restaurant, Watershed Restaurant, offers breakfast, brunch, lunch and dinner. In addition to a business centre, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking, plus extended parking (surcharge)
  • English breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
  • Concierge services, smoke-free property and a computer station
Room features
All 73 rooms have comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and phones

Languages

English, French, Hindi, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Free self parking on site
  • Extended parking on site (GBP 8 per day)
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 6:30 AM to 9:30 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Watershed Restaurant

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space

Accessibility

  • Lift

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 8.50 per person
  • Airport shuttle fee: GBP 3 per person (one-way)
  • Airport shuttle fee per child: GBP 3 (one-way)
  • Extended parking fee: GBP 8.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Gatwick
Days Gatwick Hotel
Days Hotel Gatwick
Gatwick Days Hotel
Hotel Days Gatwick
Best Western Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel
Best Western Gatwick Skylane Horley
Best Western Gatwick Skylane
Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel Hotel
Best Western Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel Hotel Horley

Frequently asked questions

Is Best Western Gatwick Skylane Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Gatwick Skylane Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Gatwick Skylane Hotel?

Check-in start time: 2 PM; check-in end time: 2 AM. After-hours check-in is not available.

What time is check-out at Best Western Gatwick Skylane Hotel?

Checkout is at 11 AM.

Does Best Western Gatwick Skylane Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of GBP 3 per person applies.

Where is Best Western Gatwick Skylane Hotel located?

Situated near the airport, this hotel is within 9 mi (15 km) of Manor Royal Business Park, County Mall Shopping Centre and Hawth Theatre. Godstone Farm and Lingfield Park Racecourse and Golf Club are also within 9 mi (15 km). Salfords Station is 25 minutes by foot and Horley Station is 26 minutes.

Best Western Gatwick Skylane Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 148 out of 862 reviews" "
Rating 8 - Good. 353 out of 862 reviews" "
Rating 6 - Okay. 197 out of 862 reviews" "
Rating 4 - Poor. 108 out of 862 reviews" "
Rating 2 - Terrible. 56 out of 862 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Amenities
When we arrived the hotel was closed and we had to find somewhere else!
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived late and had to move rooms because of a dozen large bugs in one of the beds. The second room appeared to be fine. We checked the double bed for my 6ft 16 year old and I relaxed by having a bath. By the time I was out of the bath, he was asleep and I discovered different small bed bugs / flee like animals. By this time it was too late to move again, my son asleep and I was exhausted after driving with an early flight next day. Next morning no one was there to talk to. Terrible, didn’t sleep
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service
Beddings had stains and there were insects in bathroom
Stayed 1 night in Jul 2021

8/10 Good

Jan

Stayed 1 night in Jul 2021

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Mrs L

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great for an overnight stop
Room was basic but clean. Bed was really comfortable, pillows were especially comfy. Shower was great, towels pure white. TV was digital so lots to choose from.
Stayed 1 night in Jun 2021

10/10 Excellent

Andy

Stayed 2 nights in Jun 2021

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, room comfort
Run down hotel
Due to Covid there was no restaurant or even breakfast services. Hotel seemed run down
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in May 2021

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, although only experienced room and reception as bar/restaurant was closed due to Covid restrictions I'm assuming. Evening meal was room service only, but was delicious and well presented. Breakfast however was delivered the night before in a small carrier bag, consisting of a yoghurt, 2 x chocolate muffins, an apple and a Capri Sun (but no fridge to put any of it in).
Stayed 1 night in May 2021

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience,staff friendly and value for money.
Stayed 1 night in Apr 2021

4/10 Poor

Roger

Disliked: Staff & service
2 night stay near Gatwick Airport
Initial impression was of a very dilapidated hotel. The car park surface was badly broken up in many places. The atmosphere felt dreary, mainly due to the fact there only seemed to be 1 or 2 guests. Reception was unmanned except for arrival, a telephone number was shown on reception for emergencies. No instructions available to switch on bathroom towel tail heater. Shower was like standing under a waterfall, it had a very poor shower head. No hot breakfast available. This may have been a better place prior to Covid when there would have been more guests
Stayed 2 nights in Apr 2021

4/10 Poor

GARY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skylane hotel.
Very basic rooms with no upto date conveniences. looks very tired and in need of updating throughout.
Stayed 2 nights in Mar 2021

2/10 Terrible

hollie

Disliked: Staff & service, property conditions & facilities, room comfort
Will not be staying again!
Confusion over what date it was at check-in, thinking we booked for the day after but we didn't. Room is very basic, one flat pillow each, aircon is locked on and very very noisey. Can hear everything others get up to in their bathroom, including whatever they are doing in the loo! Water pipes going over or around the room very loud and make a vibrating noise everytime someone uses water in another room. Left as soon as we woke up after an uncomfortable night on a very hard matress. Whole place needs a fresh update and need for more covid measures other than a bottle of hand gel at reception.
Stayed 1 night in Sep 2020

2/10 Terrible

Oscar

Business traveller
Disliked: Property conditions & facilities, room comfort
Room smelled bad was very noisy shower was cold, did not sleep here I left and went to the premier inn 2 minutes down the road cheaper and much nicer!
Stayed 2 nights in Sep 2020

4/10 Poor

Jamie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Weird
At check in I got told if I wouldn’t mind being put in a room without a tv which obviously isn’t an option. Then got told they have no double rooms available even tho that’s the type of room I booked so ended up in a triple room with three single beds. Also I choose the option to add breakfast for £8 which turned out to be a grab and go breakfast, for £8 I don’t think so!!!
Stayed 1 night in Sep 2020

4/10 Poor

Iain

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
unimpressed
Having unpacked, I then had to change rooms as there was no TV remote - also no hot water in the shower - not very impressed
Stayed 1 night in Aug 2020

2/10 Terrible

Ollie, London Gatwick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air con in two different rooms Shower terrible Sink was about to come off the wall No one in any uniform Would not recommend at all
Stayed 1 night in Aug 2020

4/10 Poor

Marie

Disliked: Cleanliness, staff & service
Not a good experience
Said the price included breakfast but when we arrived was told it would only be a cold breakfast. The manager on Friday night did not supplies any thing and rang at 8am in the morning to see if we wanted anything ... we declined because the night before we stayed under my partner name Johnson and when we got back to the hotel at 10pm that night was 2 white plastic bags on the door handle ..inside was a yogurts one each apples and a carton of juice in cherry and a peice of cake..the apples were soft and two of us both dont like cherry flavoured..there was no spoon to eat the yogurt included.. i had no milk carton for a hot drink in my room so had to go to the garage to get milk to have a drink and only paper cups. I gave the items back (breakfast) to the manager in the morning said the item were warm and had no spoon to eat the yogurt anyway.. he offered to give a spoon i i declined because i like my yogurts cold from the fridge not left over night in my room. I was very disappointed the room was ok.. but the hallways were dirty and the large mirror in the hallway was so dusty and the carpets and smelled .. no change of towels or bed making service in fact no service at all .
Stayed 1 night in Jul 2020

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor cleanliness and service
Supposed to include a cooked breakfast, when we checked in the receptionist said the restaurant was closed and said he would leave a cold option outside our room, when we got back to the hotel after our night out we found two small bags hanging from the room door handle, in the bag was a yogurt with no spoon and no way of keeping chilled until the morning, there was some cake an apple and a small carton of drink, I don't eat cake for breakfast! Also while out on our night out I got a phone call around 10:00pm asking what time we would be back as the main door may be locked!! This is supposed to be an Airport Hotel! The room itself had hairs everywhere from a previous occupant, clearly there Covid-19 cleaning measures are way below standard, I advise caution for any future guests
Stayed 1 night in Jul 2020

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

8/10 Good

Abby

Travelled with family
Disliked: Property conditions & facilities
The hotel staff even after we had told them we were aware of checkout time and had put a sign on the door. Continued to knock multiple times and this was until 9 am. Check out time wasn’t until 11am, 2 hours away.
Stayed 1 night in Mar 2020

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
poor WiFi (you won't be able to get any work done if you're dependent on the WiFi), incorrect room booking, pointless shower... bathroom smells of overflowing sweage. customer service not a strength... so poor I've lost the will to try engaging in any more discussions... had a future stay booked and as I checked in manager was on the phone to another guest examining there was no issue with the WiFi (more on that later). ive been up since 5am, spent most of the day rolling in mud.... all I wanted was to freshen up and get some sleep. checked in, got to my room, headed straight for the bathroom... took ages for hot water to kick in. freshened up, about to jump onto the bed (the mattress felt like it had seen better days) and realised there were two single beds.... I had booked a room with a double. notified the manager of the issue.... he said I'd already used the room so couldn't do anything. After a bit of a discussion said he'd look into what he can do. called me up later and told me that no one was around now to make up a room for me so he couldn't switch me over. I looked online... 6 rooms with a double bed still available for booking. made a trip back down to reception... a new gentleman was starting his shift... gave me a different, more transparent reason "you've used the room, no staff about to redo the room you're in, if we move you now we've effectively lost a room
Stayed 1 night in Mar 2020