Sheraton Waikiki Beach Resort

4.0 star property
Beach spa retreat, walking distance from Royal Hawaiian Center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Waikiki Beach Resort

View from room
View from room
2 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
View from room
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Restaurant
  • Hot tub
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
The price is S$623
includes taxes & fees
16 Dec - 17 Dec

Room options

Available filters for rooms
Showing 24 of 24 rooms

Room, 1 King Bed, Non Smoking, Oceanfront (Mobility Accessible, Tub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22.3 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Oceanfront (Mobility Accessible, Tub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, Oceanfront (Mobility Accessible, Roll-in Shower)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 1 Double Bed

Family Room, 3 Single Beds, City View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • City view
  • Sleeps 5
  • 3 Single Beds

Suite, 1 Bedroom, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, City View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, City View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Partial Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible Room, Tub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Penthouse, 1 King Bed, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Penthouse, 2 Double Beds, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Multiple Beds, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 59 sq m
  • Ocean view
  • Sleeps 5
  • 3 Double Beds

Suite, 1 Bedroom

Highlights

Lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 81 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Oceanfront

Highlights

Lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 103 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Suite, 2 Bedrooms, Oceanfront

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 103 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
2255 Kalakaua Ave, Honolulu, HI, 96815

What's nearby

  • Royal Hawaiian Center - 1 min walk - 0.2 km
  • Waikiki Beach Walk - 4 min walk - 0.4 km
  • International Market Place - 5 min walk - 0.4 km
  • Waikiki Beach - 8 min walk - 0.7 km
  • Ala Moana Center - 4 min drive - 2.5 km

Getting around

  • Hālaulani / Leeward Community College Station - 24 min drive
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.) - 31 min drive

Restaurants

  • ‪Island Vintage Coffee - ‬1 min walk
  • ‪Royal Hawaiian Food Court - ‬2 min walk
  • ‪Tsuru Ton Tan - ‬1 min walk
  • ‪Island Vintage Shave Ice - ‬1 min walk
  • ‪Panda Express - ‬1 min walk

About this property

Sheraton Waikiki Beach Resort

Family-friendly hotel near Royal Hawaiian Center
A short walk from Waikiki Beach Walk and International Market Place, Sheraton Waikiki Beach Resort provides 2 poolside bars, a corner/local shop and a terrace. This hotel is a great place to bask in the sun with beachfront dining, sunloungers and snorkelling. Treat yourself to a hot stone massage, a facial or aromatherapy at the on-site spa. The on-site Asian cuisine restaurant, RumFire, offers lunch, dinner and ocean views. Fitness classes are offered at the 24-hour gym; other things to do include surfing/body boarding. Free in-room WiFi is available to all guests, along with designer shops on-site and a coffee shop/cafe.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Limo/town car service, full breakfast (surcharge) and valet parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Babysitting (surcharge), tour/ticket information and smoke-free property
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 1636 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Designer toiletries, shower/bath combinations and hairdryers
  • 35-inch LCD TVs with premium channels
  • Lanais, wardrobes/cupboards and mini fridges

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered parking on site (USD 55 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 35 per person
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Edge of Waikiki
  • Hapas Pizza
  • Honolulu Coffee Company
  • Kai Market
  • RumFire

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 26,400 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests are requested to provide their estimated arrival details in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 120.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 61.34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately USD 35.00 per person
  • Covered self-parking fee: USD 55 per day (in/out privileges)
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE/TA-069-973-6064-01
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Hotel Waikiki
Sheraton Waikiki
Waikiki Sheraton
Honolulu Sheraton
Sheraton Honolulu
Sheraton Hotel Honolulu
Sheraton Waikiki Hawaii/Honolulu
Sheraton Waikiki Honolulu
Sheraton Waikiki Hotel Honolulu
Sheraton Waikiki Hotel
Sheraton
Sheraton Waikiki
Sheraton Waikiki Honolulu
Sheraton Waikiki Beach Resort Hotel
Sheraton Waikiki Beach Resort Honolulu
Sheraton Waikiki Beach Resort Hotel Honolulu

Frequently asked questions

Does Sheraton Waikiki Beach Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Sheraton Waikiki Beach Resort?

As of 21 Nov,2024, prices found for a 1-night stay for 2 adults at Sheraton Waikiki Beach Resort on 16 Dec,2024 start from S$622.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Waikiki Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sheraton Waikiki Beach Resort?

Self-parking is available for USD 55 per day. Valet parking is available for USD 65 per day.

What time is check-in at Sheraton Waikiki Beach Resort?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Waikiki Beach Resort?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Sheraton Waikiki Beach Resort located?

This family-friendly Honolulu hotel is located by the ocean, within a 5-minute walk of Royal Hawaiian Center, Waikiki Beach Walk and International Market Place. Waikiki Beach and Honolulu Zoo are also within 1 mile (2 km).

Sheraton Waikiki Beach Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1388 out of 1960 reviews" "
Rating 8 - Good. 374 out of 1960 reviews" "
Rating 6 - Okay. 115 out of 1960 reviews" "
Rating 4 - Poor. 40 out of 1960 reviews" "
Rating 2 - Terrible. 43 out of 1960 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Valentina

Liked: Cleanliness
Stayed 6 nights in Nov 2024

8/10 Good

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this property you get a decent room, stores and restaurants within the property itself, convient location that is walkable to many other restaurants and shops. The only downside is it's hard to enjoy the pool if you don't go there early. Many people just put towels on chairs just to save them for later even though they are not in use. Overall it was a great property and I would've mind staying here again.
Stayed 7 nights in Nov 2024

10/10 Excellent

milfred, Langley

Travelled with partner
We had a nice ocean view room that was a long way from the elevator but being on the beach side it was very quiet compared with other times we had a lot of noise on the road or city sides. The pool attendants were really helpful as was out daily server’s at the Kai restaurant. Randy was always nice at Kai’s.
Stayed 8 nights in Nov 2024

10/10 Excellent

Slava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Joshline Marice

Liked: Cleanliness
Stayed 5 nights in Nov 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best part of my vacation was staying here and the views...
Stayed 4 nights in Sep 2024

10/10 Excellent

Rebekah

Stayed 1 night in Oct 2024

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, the room was always ready when we came back from lunch, the bar staff at the infinity pool were impressive, so attentive and friendly. I had al ready told a couple of people that that’s the place to stay at. Kids or not!
Stayed 5 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 3 nights in Sep 2024

10/10 Excellent

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing treated us amazing made us feel like local families were more than welcome.
Stayed 3 nights in Nov 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the property and water access. August pool was amazing. Drinks and food around pool were expensive. Taste was excellent. Parking was pricey to park rental car overnight.
Stayed 4 nights in Nov 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

XXX

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location very walkable kid friendly friendly staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Dotty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Nov 2024

10/10 Excellent

Harvey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, next to all the shopping areas.
Stayed 3 nights in Nov 2024

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. The hotel was lovely. We did have one day where we had to ring in the evening as our room hadn’t been made up. A few more attendants around the pool area for food and drinks would be good. Sunscreen for people to use at the towel kiosk would also be good. Pool towels ran out a few times. Special mention for AC, he was amazing with our kids when he was on pool slide duty, he was awesome!
Stayed 11 nights in Nov 2024

4/10 Poor

Rachel

Disliked: Property conditions & facilities
All over fillings and services is …. Terrible. Will not go back to this brand at all.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana G

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here, my kids enjoyed it so much! Husband and I as well, very easy to get to shopping mall and restaurants. Beachfront resort. It was perfect!
Stayed 5 nights in Jul 2024

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities
Great experience! Would stay here again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Clinton

Stayed 2 nights in Oct 2024

8/10 Good

Susan, Keizer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the pools and the rocking chairs. We didn't like having to wait 3 and a half hours to get our room. Our flight arrived early and we arrived at the hotel at 11:00 am. Check-in time was 3:00 pm. We knew there would be a waiting time for our room, and were told they would call us when our room was ready. They did not call. At 2:30 we went to the front desk saw other people just walking up and being assigned rooms. We asked about ours and surprise! it was suddenly ready. We waiting 3 and one-half hours to get our room assignment. We understood that there would be a wait time, but it didn't seem fair for others who just arrived to receive their rooms before us when we had been waiting for hours. Not acceptable. We should have been given an upgrade or at least a free dinner at one of the restaurants. Instead we got nothing for the inconvenience.
Stayed 9 nights in Oct 2024

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place closest to the best beach
Stayed 5 nights in Oct 2024

10/10 Excellent

Arnulfo Arael Santos

Stayed 1 night in Oct 2024

10/10 Excellent

Brynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay!
Stayed 7 nights in Oct 2024

10/10 Excellent

kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second time staying here, we love it ! Such a great location. The perfect sunset spot. Great facilities. Perfect place for kids and adults. Love the pool area. Hotel can do no wrong.
Stayed 3 nights in Nov 2024