2/10 Terrible
Heather
3 Feb,2025
Liked: Cleanliness, amenities
Disliked: Staff & service
Upon arrival, I was charged 170.00 in unauthorized charges due to the front desk attendant being new and not knowing what they were doing in the system as well as not knowing how to resolve the issue. I am two weeks out from this taking place; with first being promised that the charge would be reversed and never even go through my bank. It went through. After multiple calls and emails with several managers, they still have not resolved the issue and continue to give me the run around- although they admitted fault from the beginning. The manager also stated “no one is trying to take your money”. They indeed took my money and have yet to make it right. After hours of stress on the phone/emails and allowing management to right their wrong- it’s incredibly disheartening, especially since the staff seemed kind and professional at the beginning. I would not recommend this location to anyone for this reason.
There was also a massive crack up the entire wall of my hotel room- I made the front desk attendant aware and they stated it’s hard to find time to fix things like this between guests. While it wasn’t a bother to me- it was an additional concern.
Heather
Stayed 1 night in Jan 2025