Helena Holidays

I wanted to really love this hotel as it is in a great midtown location near Herald Sq. The surrounding areas are lively and safe, with lots of subway access and restaurants/coffe nearby. The hotel offers a wonderfully charming and boutique experience compared to the typical hotel. The building has old world charm. However, it is apparent that this charm comes at a cost as the infrastructure issn't up to par. One night I was awoken by honking cars at street level. The sounds came through crystal clear as if I had a window open, but upon checking the windows were clearly closed. Street level noise came through loud and clear. When opening my closet, the door knob fell right off. When using the shower, a loud vibration noise would come randomly from the wall mid shower. Not everytime, just randomly at certain points during a shower. When this noise happened, I would adjust the shower pressure and the noise would go away. A few light bulbs in my room were burnt out or dimmer. Otherwise, the staff were friendly and the overall hotel was clean. Wifi was blazing fast and stable. There is a cafe on ground floor that offers guest one free drink each day (I did not partake). There are two small elevators that can be slow when it is busy.

It's a neat facility and the staff is friendly.

Excellent location in Little Italy/Chinatown, near lots of great eating options and subway stations. Also really easy to explore Soho, Lower East Side and East Village on foot as the hotel is right in the heart of things. The roof terrace has an incredible view. Rooms are very clean and comfortable. We loved our stay here, the staff are amazing - thanks to Morgan and his team!

Great stay, I will book again

The service is here is exceptional. The art of hospitality lives on here. From your first “hello” at the door - to all the small touches - the staff here are impeccable. It’s a great location. We will be back.