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Best Western The Grand Hotel Hartlepool

3.0 star property
Hotel in Hartlepool with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Best Western The Grand Hotel Hartlepool

Bar (on property)
Billiards
Desk, iron/ironing board, free cots/infant beds, free WiFi
Exterior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
The current price is S$113
includes taxes & fees
17 Jul - 18 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Free cots/infant beds
Hairdryer
Deep-soaking bath
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 Single Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Free cots/infant beds
Hairdryer
Deep-soaking bath
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Hairdryer
Deep-soaking bath
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Free cots/infant beds
Hairdryer
Deep-soaking bath
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Bathroom

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Hairdryer
Deep-soaking bath
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Hairdryer
Deep-soaking bath
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Hartlepool Maritime Experience - 9 min walk - 0.8 km
  • Museum of Hartlepool - 9 min walk - 0.8 km
  • Seaton Carew Beach - 5 min drive - 3.7 km
  • Teesside University - 20 min drive - 23.6 km
  • Riverside Stadium - 23 min drive - 25.5 km

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 45 min drive

Restaurants

  • ‪The Showroom - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Ward Jackson - ‬4 min walk
  • ‪Juniper Lounge - ‬5 min walk

About this property

Best Western The Grand Hotel Hartlepool

Hotel in the city centre
Dry cleaning/laundry services, a bar and conference space are just a few of the amenities provided at Best Western The Grand Hotel Hartlepool. The on-site British cuisine restaurant, The Grand Reastaurant, offers breakfast and dinner. Stay connected with free in-room WiFi.
Other perks include:
  • Cooked-to-order breakfast (surcharge), self-parking (surcharge) and a lift
  • Wedding services, coffee/tea in reception and a 24-hour front desk
  • A ballroom, meeting rooms and smoke-free property
Room features
All guest rooms at Best Western The Grand Hotel Hartlepool offer comforts, such as 24-hour room service, in addition to
Extra amenities include:
  • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
  • Free infant beds, cable channels and coffee/tea makers

Languages

English

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includes taxes & fees
20 Jul - 21 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 3 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 9.50 per person
  • Self-parking fee: GBP 3.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Is Best Western The Grand Hotel Hartlepool pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western The Grand Hotel Hartlepool?

As of 11 Jul, 2025, prices found for a 1-night stay for 2 adults at Best Western The Grand Hotel Hartlepool on 17 Jul, 2025 start from S$112.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western The Grand Hotel Hartlepool?

Self-parking is available for GBP 3.00 per day.

What time is check-in at Best Western The Grand Hotel Hartlepool?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Best Western The Grand Hotel Hartlepool?

Checkout is at 11 AM.

Where is Best Western The Grand Hotel Hartlepool located?

Located in the heart of Hartlepool, this hotel is within a 10-minute walk of Victoria Park, Hartlepool Maritime Experience and Museum of Hartlepool. Monkey Statue and Ward Jackson Park are also within 2 miles (3 km). Hartlepool Station is 5 minutes by foot.

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Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 71 out of 275 reviews
Rating 8 - Good. 107 out of 275 reviews
Rating 6 - Okay. 53 out of 275 reviews
Rating 4 - Poor. 24 out of 275 reviews
Rating 2 - Terrible. 20 out of 275 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel building but rooms are modern and clean
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Stayed 1 night in Dec 2024

4/10 Poor

callum

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rust in kettle. Dirty towels. Very low water pressure.
Stayed 1 night in Jun 2025

2/10 Terrible

Vera K

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a little more attention to details like a broken blind or no blackout curtains and unusable door chain. Staff do their best and are friendly. Good breakfasts. The bathrooms are big but single beds a wee bit narrow. All in all though really pretty good.
Stayed 6 nights in May 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A memorable hotel with brilliant staff

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
Stayed 1 night in Mar 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
Stayed 1 night in Dec 2024

8/10 Good

Lawrence

Liked: Cleanliness
Property is in need of some TLC.
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational stay, I’d highly recommend.
Stayed 1 night in Jun 2024

8/10 Good

chris

Liked: Cleanliness, staff & service

Grand Hotel Hartlepool

Interesting first stay at Grand Hotel Hartlepool i am sure once it was a very plush hotel but starting to look a bit tired these days most annoying was noisy plumbing which did wake me up sometimes but staff were all very friendly and moved me after problems with my tv and Internet
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.
Stayed 2 nights in Jan 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well rested.

Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Stayed 1 night in Dec 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
Stayed 1 night in Jan 2025

8/10 Good

Yoshiaki

Liked: Cleanliness, staff & service, amenities
Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Stayed 3 nights in Nov 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Stayed 1 night in Jun 2024

6/10 Okay

richard kevin

Liked: Cleanliness, staff & service
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Stayed 2 nights in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and convenient
Stayed 2 nights in May 2024

6/10 Okay

Christopher

It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
Stayed 1 night in Nov 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As said above amazing gorgeous massive hotel !

Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice room was lovely and clean
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Stayed 1 night in Oct 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value stay

Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
Stayed 4 nights in Jan 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Celebration

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️
Bar 1899
Stayed 2 nights in Jun 2024

6/10 Okay

Norman

Disliked: Amenities, property conditions & facilities
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Stayed 5 nights in Oct 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Celebration, ruby wedding

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
Mumbai restaurant in the hotel
Balti delight delicious
Bar area
Thurston suite
Stayed 2 nights in Jun 2024