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Hotel Garden Queen

3.0 star property
Lakefront hotel with full-service spa and free breakfast

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Photo gallery for Hotel Garden Queen

Exterior
Exterior
Premium bedding, minibar, in-room safe, individually decorated
Interior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Breakfast included
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double or Twin Room, City View, Lakeside

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room, City View, Lakeside

8.0 out of 10
Very good
(1 review)

Highlights

Garden
Balcony
Separate dining area
Soundproofed
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Signature Room

Premium bedding, minibar, in-room safe, individually decorated

Signature Room

Highlights

Garden
Balcony
Separate dining area
Soundproofed
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
  • 30 sq m
  • City view
  • Sleeps 3
  • 4 King Beds and 8 Large Single Beds

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Property amenity

Sheraton Hanoi Hotel

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  • Pool
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8.8 out of 10, Excellent, 419 reviews
The price is S$183
includes taxes & fees
19 Jul - 20 Jul
Sheraton Hanoi Hotel
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About the area

Map
65 Hang Bac Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 5 min walk - 0.5 km
  • Dong Xuan Market - 8 min walk - 0.7 km
  • St. Joseph's Cathedral of Hanoi - 12 min walk - 1.0 km

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 22 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬1 min walk
  • ‪chè 95 hàng Bạc - ‬1 min walk
  • ‪Chè Ngon - Trôi Tàu - ‬1 min walk
  • ‪Quán Ốc Vi Sài Gòn - ‬3 min walk
  • ‪Trà Chanh Tạ Hiền - ‬1 min walk

About this property

Hotel Garden Queen

Hotel near Hoan Kiem Lake
Located close to Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Hotel Garden Queen provides free cooked-to-order breakfast, a terrace and a garden. Treat yourself to a massage at Zen Spa, the on-site spa. In addition to dry cleaning/laundry services and a hot tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A round-trip airport shuttle (surcharge), express check-in and tour/ticket information
  • Concierge services, luggage storage and coffee/tea in reception
  • A front desk safe
Room features
All guest rooms are individually decorated, and include comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as fireplaces and premium bedding.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, shower/bath combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Private gardens, wardrobes/cupboards and separate dining areas

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available for a fee of USD 15; reservation required

Things to do

  • Full-service spa

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Freezer
  • Griddle
  • Hob
  • Lobster/crab pot
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Separate dining area
  • Spices
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Express check-in available
Minimum check-in age - 12

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp, Zalo, Viber, Telegram mobile app before check-in

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 150000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 20.00 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 150000.0 per night
  • Hosted evening meal: USD 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Garden Queen Hanoi
Hotel Garden Queen
Garden Queen Hanoi
Hotel Garden Queen Hotel
Hotel Garden Queen Hanoi
Hotel Garden Queen Hotel Hanoi

Frequently asked questions

Is Hotel Garden Queen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Garden Queen?

This hotel doesn't offer parking.

What time is check-in at Hotel Garden Queen?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Hotel Garden Queen?

Checkout is at noon.

Does Hotel Garden Queen provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20.00 per vehicle applies.

Where is Hotel Garden Queen located?

Located in Old Quarter, this spa hotel is steps away from Ta Hien Street and Hanoi Old Town Night Market. Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi are also within 15 minutes. Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 22 minutes.

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Hotel Garden Queen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 4 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ultra cool

If you appreciate uniqueness this place is for you. I stayed here many years ago and happy to report it’s still in good condition and still staffed by the same lovely people. If you’re uptight about everything working perfectly maybe this isn’t the place for you, but it’s one of the coolest hotels i’ve ever stayed at.
Stayed 5 nights in Oct 2022

8/10 Good

Marcus

Liked: Cleanliness, room comfort

had to pay twice

Garden Queen doesn't accept funding hotels.com As a result I had to "PAY AGAIN" to stay, and they wouldn't accept c cards for payment. Only cash. Early days, but Im still waiting on a refund. Fingers crossed . Apart from that it was a pleasant stay. The rooftop garden is an awesome getaway. The rooms are airy and comfortable with their own balcony.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sinquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words cannot express how accommodating Brian was. He anticipated out every need, scheduled tours, advised on best restaurants, handled everything for us. He took time out of his day to share a cup of coffee with us and tell us about his life. Absolutely love this place and Brian. We will be back!

8/10 Good

Sigrid

Liked: Staff & service, amenities, property conditions & facilities
Leckeres vietnamesisches Frühstück, Segr gute Infos für Touren, gute zentrale Lage in der Altstadt. Es hat uns trotz Strassenlärm super gefallen.
Stayed 3 nights in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Excellent position in the old town. Helpful staff. Problem with our shower - water only just lukewarm.
Stayed 4 nights in Jan 2020

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For spending time at hotel

Good service hotel. The reception so friendly...
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Unhygienic, ants, dusty, chicken and cats kept in the property.
Stayed 1 night in Apr 2019

8/10 Good

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cozy and charming

charming old building made into the hotel with welcoming lobby as if entering into a different space from the busy street across the interior bridge with a small fish pond. rooms small and cozy, clean and comfortable beds. have and elevator - nice bonus for old-town building.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Dan, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small, cozy hotel, with character that feels more like a guesthouse than a typical hotel. From the lobby's cat and bridge over the fish pond, to the signed portrait of Thich That Han, to ancient motorbikes that adorn each floor's landing, The Queen reflects the personality of its owner and feels like a guest house, rather than a modern hotel. Its a throwback to the era before corporate standardization, hospitality degrees and muzac. Located in the heart of Old Hanoi, iy has become my go-to spot,, though my company would happily put in any of the major hotel facilities.
Stayed 1 night in Nov 2018

10/10 Excellent

Markus, Orpund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Service, Help for taxi with cheap price breakfast, fine fruits and coffee
Stayed 3 nights in Sep 2018

4/10 Poor

Steffi, Hamburg

Disliked: Cleanliness, staff & service, property conditions & facilities

Kakerlake im Bad überdeckt alles andere

Hotel ist sehr dunkel eingerichtet, die Mitarbeiter sprechen nicht mal Brocken Englisch. Als dann eine riesige Kakerlake unter der badewanne hervor kam, war’s vorbei und wir haben die anderen Nächte storniert. Es gibt viele bessere Hotels in Hanoi
Stayed 1 night in Mar 2018

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and super helpful people

One of the nicest hotels in the old quartier!

2/10 Terrible

laurence

Disliked: Cleanliness, property conditions & facilities, room comfort

Old quarter

Great location but could not recommend this hotel. The room was not clean and bathroom was very tired. The floor flooded when using the shower (over the bath) and the toilet blocked. Had to move to another hotel after one night, although paid for 4 upfront (did not get any refund). The irony was that the hotel we went to around the corner was much better and cheaper! There are plenty of local hotels who will negotiate on their prices, so I suggest not booking anything in advance and looking around the Old Quarter when you arrive.

6/10 Okay

Ted, Portland, OR

Liked: Cleanliness, staff & service, room comfort

Convenient location.

This hotel is in a great location, in the middle of exciting Hanoi, right near the lake in town and the shopping area. We were able to walk everywhere we wished. Although it is on a busy street, the rooms sit back from the street and were relatively quiet. The hotel itself is a bit aging, but they try to make it comfortable - Air conditioning, modern sink and toilet, comfortable bed, new elevator, clean. Breakfast was fine. They have a number of antique motorcycles and motor bikes displayed around the hotel. Well worth the price and the front desk was very helpful. They have a travel agency right in the hotel, which has high ratings.

6/10 Okay

jörgen

Liked: Staff & service

Centralt budgethotell

Prisvärt lågbudgethotell med bra personal mitt i myllret i hanoi old quarter.

10/10 Excellent

Olet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien placé et charmant

Parfait pour mes 3 jours de travail. Situé à proximité de bon restaurant pour tous les budget et de nombreux marché en tout genre. Circulation en voiture un peut difficile, donc rester à pied ou en moto. Le cadre intérieur remplit de vielles mobilette. Coins petit-déj convivial comme chez maison d'hautes, on y mange tous à la même grande table. Personnel serviable et accueillant. Si vous aimez les rues qui grouille, c'est la bonne adresse.

6/10 Okay

jewoo, 서울

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