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Gem Premier Hotel & Spa

3.5 star property
Family-friendly ski hotel with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gem Premier Hotel & Spa

1 bedroom, minibar, in-room safe, individually decorated
1 bedroom, minibar, in-room safe, individually decorated
Reception
View from room
Room amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
    Parking available
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Gallery Suite, 1 Queen Bed, Balcony, City View

1 bedroom, minibar, in-room safe, individually decorated

Gallery Suite, 1 Queen Bed, Balcony, City View

Highlights

Balcony or patio
Outdoor play area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double or 2 Single Beds

1 bedroom, minibar, in-room safe, individually decorated

Classic Room, 1 Double or 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double or Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Premium Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Family Room, Non Smoking

1 bedroom, minibar, in-room safe, individually decorated

Family Room, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Sofa bed
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

1 bedroom, minibar, in-room safe, individually decorated

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

1 bedroom, minibar, in-room safe, individually decorated

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Exterior
Maison D'Hanoi Hotel
Spa
Free WiFi
Restaurant
Air conditioning
8.0 out of 10, Very good, (79)
The price is S$29
includes taxes & fees
24 Nov - 25 Nov
Maison D'Hanoi Hotel
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About the area

Map
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210

What's nearby

  • Hoa Lo Prison Museum - 6 min walk - 0.5 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Dong Xuan Market - 14 min walk - 1.2 km
  • Hanoi Opera House - 17 min walk - 1.4 km

Getting around

  • Hanoi Railway Station - 16 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬1 min walk
  • ‪Pasteur Street Brewing Company - ‬3 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk
  • ‪Nem Nướng Nhà Thờ - ‬2 min walk

About this property

Gem Premier Hotel & Spa

Luxury family-friendly hotel near Hang Gai Street
Located close to Hoan Kiem Lake and Hoa Lo Prison Museum, Gem Premier Hotel & Spa provides a terrace, an art gallery on-site and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. Indulge in a Thai massage, a facial and a body treatment at Âu Cơ Beauty Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and a restaurant.
You'll also find perks such as:
  • Limo/town car service, valet parking (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and 1 meeting room
  • A reception hall, ATM/banking services and a gift shop
Room features
All rooms are individually furnished, and have comforts such as fireplaces and pillow menus, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 2 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (VND 180,000 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • A restaurant
  • Couples/private dining

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • On a lake
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Fireplace
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: VND 599000
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 599000
Express check-out available

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 399000.0 per day.

Payment types at the property

Important information

Optional extras

  • Valet parking fee: VND 180000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 399000.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Gem Premier Hotel Hanoi
Gem Premier Hotel
Hanoi Gem Boutique
Gem Boutique Hotel Hanoi
Gem Boutique Hanoi
Gem Premier Hanoi
Gem Premier
Gem Boutique Hotel
Gem Premier Hotel Spa
Hanoi Gem Boutique Hotel
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Gem Premier Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gem Premier Hotel & Spa?

Valet parking is available for VND 180000 per day. Limited spots are available.

What time is check-in at Gem Premier Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM. Early check-in is available for a fee of VND 599000 (subject to availability).

What time is check-out at Gem Premier Hotel & Spa?

Checkout is at noon. Late checkout is available for VND 599000 (subject to availability).

Where is Gem Premier Hotel & Spa located?

Located near the slopes, this Old Quarter hotel is in the city centre and within a 10-minute walk of Hang Gai Street, Hoa Lo Prison Museum and Hoan Kiem Lake. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 15 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 19 minutes.

Gem Premier Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 946 reviews" "
Rating 8 - Good. 162 out of 946 reviews" "
Rating 6 - Okay. 84 out of 946 reviews" "
Rating 4 - Poor. 46 out of 946 reviews" "
Rating 2 - Terrible. 43 out of 946 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Soleil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ahmad, Toronto

Liked: Staff & service, amenities, property conditions & facilities
Good 👍
Stayed 6 nights in Nov 2024

4/10 Poor

William, Hemel Hempstead

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Stayed 3 nights in Nov 2024

2/10 Terrible

Sam

Disliked: Property conditions & facilities
Dirty, noisy, staff never around.
Stayed 4 nights in Jun 2024

4/10 Poor

Pancy

Disliked: Cleanliness, staff & service, property conditions & facilities
The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Stayed 1 night in May 2024

4/10 Poor

Currency

Stayed 1 night in Mar 2024

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose Another
We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
Stayed 4 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Stayed 1 night in Mar 2024

4/10 Poor

Kelsey

No available rooms
We arrived to be told there were no available rooms despite having pre booked and payed.
Stayed 1 night in Feb 2024

2/10 Terrible

Johanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Stayed 2 nights in Feb 2024

4/10 Poor

Emily

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Viet

Stayed 1 night in Jan 2024

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy hotel low cost in great location
Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Stayed 3 nights in Jan 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Stayed 3 nights in Jan 2024

6/10 Okay

Kiem duc

Disliked: Amenities
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Stayed 2 nights in Dec 2023

6/10 Okay

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Stayed 1 night in Jan 2024

2/10 Terrible

ALBERTO

Stayed 3 nights in Dec 2023

6/10 Okay

Aidan C

Stayed 1 night in Dec 2023

6/10 Okay

Rajanayagam

Travelled with family
Disliked: Amenities, property conditions & facilities
Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Stayed 3 nights in Dec 2023

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, room comfort
Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
Stayed 1 night in Dec 2023

8/10 Good

CHAU

Clean
Stayed 3 nights in Nov 2023

8/10 Good

Sunshine

Stayed 1 night in Nov 2023

4/10 Poor

Lan Anh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Stayed 5 nights in Oct 2023

2/10 Terrible

Martin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there
Stayed 2 nights in Jul 2023

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book here - SCAM
I recommend staying at a hostel over this. This hotel is completely misrepresented on Hotels.com. I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55).
Stayed 1 night in Dec 2022