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The Cloud One Hamburg - Kontorhaus

Eco-certified hotel connected to the convention centre in Hamburg with bars

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Photo gallery for The Cloud One Hamburg - Kontorhaus

2 bars/lounges
2 bars/lounges
In-room safe, desk, free WiFi, bed sheets
Reception
2 bars/lounges

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
The current price is S$189
includes taxes & fees
27 Jul - 28 Jul

Room options

View all photos for Comfort Room, 1 Double Bed, Terrace

In-room safe, desk, free WiFi, bed sheets

Comfort Room, 1 Double Bed, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Desk
In-room safe
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Room, 1 Queen Bed

In-room safe, desk, free WiFi, bed sheets

Business Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Desk
In-room safe
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Comfortable)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed (Comfortable)

8.6 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Desk
In-room safe
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Motel One)

In-room safe, desk, free WiFi, bed sheets

Room, 1 Queen Bed (Motel One)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Desk
In-room safe
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Willy-Brandt-Straße 20, Hamburg, 20457

What's nearby

  • Hamburg City Hall - 7 min walk - 0.7 km
  • Miniatur Wunderland - 12 min walk - 1.1 km
  • Hamburg Cruise Center - 14 min walk - 1.2 km
  • Elbe Philharmonic Hall - 15 min walk - 1.3 km
  • Reeperbahn - 3 min drive - 2.6 km

Getting around

  • Messberg U-Bahn - 1 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 12 min walk
  • Hamburg Airport (HAM) - 36 min drive

Restaurants

  • ‪Hofbräu Wirtshaus Speersort - ‬3 min walk
  • ‪Bona'me - ‬3 min walk
  • ‪Marshall Street Coffee - ‬2 min walk
  • ‪Sausalitos - ‬3 min walk
  • ‪O-Ren Ishii - ‬2 min walk

About this property

The Cloud One Hamburg - Kontorhaus

Eco-certified hotel near Miniatur Wunderland
Close to Hamburg Cruise Center and Elbe Philharmonic Hall, The Cloud One Hamburg - Kontorhaus provides amenities such as 2 bars. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Buffet breakfast (surcharge), smoke-free property and a lift
  • A 24-hour front desk and luggage storage
Room features
All 457 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 46-cm flat-screen TVs with cable channels
  • Daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 to 24.50 per person
  • 2 bars/lounges
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-cm flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 to 24.50 for adults and EUR 0 to 24.50 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

Property is also known as

The Cloud One Hamburg Kontorhaus
The Cloud One Hamburg - Kontorhaus Hotel
The Cloud One Hamburg - Kontorhaus Hamburg
The Cloud One Hamburg - Kontorhaus Hotel Hamburg

Frequently asked questions

Is The Cloud One Hamburg - Kontorhaus pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at The Cloud One Hamburg - Kontorhaus?

As of 24 Jul, 2025, prices found for a 1-night stay for 2 adults at The Cloud One Hamburg - Kontorhaus on 27 Jul, 2025 start from S$189.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Cloud One Hamburg - Kontorhaus?

Limited spots are available.

What time is check-in at The Cloud One Hamburg - Kontorhaus?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Cloud One Hamburg - Kontorhaus?

Checkout is at noon.

Where is The Cloud One Hamburg - Kontorhaus located?

Located in Hamburg City Center, this eco-certified hotel is within a 15-minute walk of Elbe, Hamburg City Hall and Miniatur Wunderland. Hamburg Cruise Center and Elbe Philharmonic Hall are also within 1 mile (2 km). Messberg U-Bahn and Meßberg Station are within a 2-minute walk.

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The Cloud One Hamburg - Kontorhaus Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 121 out of 204 reviews
Rating 8 - Good. 57 out of 204 reviews
Rating 6 - Okay. 18 out of 204 reviews
Rating 4 - Poor. 4 out of 204 reviews
Rating 2 - Terrible. 4 out of 204 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Well, it’s a very fine hotel. I love it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, highly recommend
Stayed 2 nights in Dec 2024

10/10 Excellent

Riki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Good hotel and clean room. The place close to everything in the city.
Stayed 1 night in Feb 2025

10/10 Excellent

Filippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice

Great rooms, very clean and big windows with lots o lights. Friendly staff, nice breakfast and the bed was so comfortable!! And the pillows
Stayed 2 nights in Mar 2025

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

Isaakidis

Liked: Cleanliness, staff & service, property conditions & facilities
Great expiriance
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Mar 2025

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in / lovely big room - so many dining and shopping options close by….
Stayed 4 nights in May 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Feb 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good advanced hotel with nice bar on rooftop
Stayed 1 night in Feb 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, friendly staff. Would have liked coffee/water in the room.
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very stylish and cosy hotel. Nice hotel bar but somewhat crowded at breakfast. Room very sufficient - good shower and comfortable bed. Very quiet from the street. Very good bakery one block from hotel and just two steps from the U-bahn. Will stay again if in Hamburg.
Stayed 2 nights in May 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Atmosphere on point!

Cosy hotel, relaxed with nice amenities and quiet central location. Great staff. I had a room close to the elevator, which is fine but the beeping noise every time someone presses the button and when the elevator arrives is very unnecessary, top tip from a frequent traveler to remove or at least lower that sound.
Stayed 2 nights in Sep 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and fun
Stayed 1 night in Mar 2024

6/10 Okay

Kanada

Good
Stayed 1 night in Sep 2024

6/10 Okay

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities

Lobby is beautiful but rooms are meh.

Room was very small and lacked amenities that are pretty standard in rooms at this price point: no mini fridge, no coffeemaker in the room, no closet.
Stayed 2 nights in Aug 2024

6/10 Okay

Ewen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel with wonderful rooftop bar. Rooms are very small but bed is comfortable. Lack of tea and coffee making facilities and no room fridge or mini bar was disappointing and the lack of a wardrobe was inconvenient. Otherwise, very clean and well located. Would consider again but would prefer somewhere more spacious with better in room facilities.
Stayed 3 nights in Jul 2024

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

The rooms were clean, the atmosphere of the room was a little cramped. It did not have extra accessories such as slippers, toothbrush, etc. Although my room was next to the street, no sound came inside. Breakfast was also great. Only the price is a bit expensive.
Stayed 3 nights in Jun 2024

6/10 Okay

Luis

Disliked: Staff & service
In the included services it was indicated that parking was available if you paid an additional amount of money, this condition was not specified at the time of booking the hotel. The availability of parking was one of the reasons we decided to stay at the hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
There was no place for suitcases. No storage in the room. Walking space around bed extremely tight. Night stands so small nothing can fit on it. No place to hang up stuff. The only good thing in the room was the bed- it was very comfortable.
Stayed 3 nights in Jul 2024

8/10 Good

Guelcan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Reception service could be improved

Service could be improved. Had to phone reception from my room to fix my window - they didn’t pick it up for 20 minutes upon which I had to go downstairs myself to speak to them in person. Check-out staff could have been also more friendly
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The service of the hotel is so bad . The cleaning service will just entered your room early in the morning at 8am without knocking the door in advanced. I was staying in this room for 2 night and the cleaning service woman just entered my room when i was inside the room ! I told the front dest and they didnt even remind the cleaning woman about it . Another thing is that i forgot my stuff in the room , came back on the same day to search for it , they couldnt find me thing and asked me to write an email , and till now no reply from the hotel . Worst experience!
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor response time to incoming phone calls!

My train was delayed by over two hours. I had someone waiting in the lobby. I tried calling the hotel and was put on hold for fifteen minutes. I sent a message, as I was directed to requesting a callback. The message said I would get an email. NO CALLBACK. NO EMAIL. When I arrived at the hotel, there were three associates at the reception desk. When I told them what happened, they were indifferent. I don’t blame them. They’ve just never been trained in the art of customer service. Can’t wait to see the bill for fifteen minutes of roaming charges. An additional delight!
Stayed 2 nights in Jul 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Design
Stayed 1 night in Jul 2025

8/10 Good

Osamu

Stayed 1 night in Apr 2025