Close to St. Pauli Piers and Fish Market, Hotel Hafen Hamburg provides a terrace, dry cleaning/laundry services and a bar. The on-site restaurant, Restaurant Port, offers breakfast, lunch, dinner, light fare and al fresco dining. Stay connected with free in-room WiFi.
Other perks at this hotel include:
Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
Meeting rooms, a banquet hall and a front desk safe
A vending machine, a lift and a billiards/pool table
Guest reviews say great things about the helpful staff
Room features
All 380 rooms include amenities, such as free WiFi and safes, as well as sound-insulated walls and minibars.
Available in some public areas: Free WiFi and wired internet
Parking and transport
Height restrictions apply for on-site parking
Covered parking on site (EUR 25 per day)
Limited on-site parking
Food and drink
Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 for adults and EUR 13.50 for children
A bar/lounge
A restaurant
Restaurants on site
Restaurant Port
Tower Bar
Things to do
Bicycle rentals
Billiards/pool table
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk
Vending machine
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Business services
Meeting rooms
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
Front entrance ramp
Hand-held showerhead
Height-adjustable showerhead
Lift (71 centimetre wide door)
Magnifying mirror
Well-lit path to entrance
More
100% renewable energy
2 buildings
At least 80% lighting from LEDs
Ballroom
Banquet hall
Built in 1858
Comprehensive food waste policy
Comprehensive recycling policy
Locally-owned and organised tours and activities
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Hypo-allergenic bedding
Bathroom
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
32-inch smart TV with satellite channels
Food and drink
Limited room service
Minibar
More
Energy-saving switches in guestrooms
Heating
Iron/ironing board on request
LED lighting
Phone
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of EUR 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Children and extra beds
Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: from approximately EUR 27 for adults and from EUR 13.50 for children
Covered self-parking fee: EUR 25 per day
Pet fee: EUR 30 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Property is also known as
Hafen Hamburg Hotel
Hafen Hotel
Hafen Hotel Hamburg
Hamburg Hafen Hotel
Hamburg Hotel Hafen
Hotel Hafen
Hotel Hafen Hamburg
Hotel Hamburg Hafen
Hafen Hamburg
Hotel Hafen Hamburg Hotel
Hotel Hafen Hamburg Hamburg
Hotel Hafen Hamburg Hotel Hamburg
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Hotel Hafen Hamburg Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 481 out of 1005 reviews
10 - Excellent
481
Rating 8 - Good. 395 out of 1005 reviews
8 - Good
395
Rating 6 - Okay. 81 out of 1005 reviews
6 - Okay
81
Rating 4 - Poor. 34 out of 1005 reviews
4 - Poor
34
Rating 2 - Terrible. 14 out of 1005 reviews
2 - Terrible
14
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10
Very friendly and helpful staff, no complaints from my instructor Mr Roy Barraclough who enjoyed his stay.
Simon
Stayed 3 nights in Mar 2025
10/10
Nice place for two night stay - close to train station
Michelle
Stayed 2 nights in Jul 2024
10/10
No complaints from my instructor who thoroughly enjoyed his stay. We will return.
Simon
Stayed 2 nights in Feb 2025
10/10
Great hotel. Great view and great service
Verified traveller
Stayed 3 nights in Oct 2024
8/10
Overall the hotel was excellent and is in a fantastic location.
The rooms are well appointed and clean.
The staff professional and helpful.
It has great bar and restaurant facilities which are resonably priced.
My only criticism is over the cost of the parking facilities. Its underground public parking, but the hotel has elevators directly down there. Given this and the cost of the rooms at the Hafen, I would have liked to see the parking subsidised and not just full public cost (around €30 per day).
Dave
Stayed 3 nights in May 2025
8/10
Historical place on a nice location with view at the harbour. Breakfast was amazing (but expensive) and the breakfast/restaurant is beautifully decorated. They have a nice terrace outside.
Frans
Stayed 1 night in May 2024
10/10
Always a pleasure to use this hotel. Very good service from the staff, clean, no problem at checkin and checkout.
Andre
Stayed 1 night in Oct 2024
8/10
Nice view from our premium room.
Breakfast way overpriced at 27€ per person.
Hotel layout confusing, 3 separate buildings with the only common connection was a parking lot. No common hallway. Our room number was 40502. It took us two attempt’s to find the right elevator. Nice view from rooftop bar but to small and limited menu.
Frederick
Stayed 1 night in May 2025
10/10
Very nice hotel in a great location. The only issue was that it was very hot when I was there, and there is no air conditioning. But, the staff moved me to a different area of the hotel where the room was a bit cooler.
Verified traveller
Stayed 1 night in Jul 2024
8/10
Typical old hamburg hotel, hotel garage is convenient for very small cars only, no suv, stuff was very friendly and helpfull, old style hotel, for someone like me who loves it
Uwe
Stayed 2 nights in Aug 2024
8/10
Ok
WERNER WOLFRAM
Stayed 1 night in Jan 2025
2/10
Bad room service and staff attitude.
PO SHOU
Stayed 9 nights in Aug 2024
6/10
My flight to Hamburg was late and that was not my fault so I had arrived to the Hotel at 23:00pm and the restaurant was closed and there was no for served at the Bar plus no Room Service .....
Abdulraof
Stayed 1 night in Nov 2024
6/10
The service was poor
Richard
Stayed 2 nights in Oct 2024
10/10
Fantastic hotel with a very personal touch. Quirky and with a good sense of humor. It is definitely not a hotel that you have visited before which probably is the reason it is so popular. The location is also great. Also, there is a fantastic pub with a lot of charme and a rooftop bar with an amazing view and very good cocktails.
Con’s: the elevator will not necessarily take you to your floor as the hotel is constructed between two different buildings so I would definitely not recommend if you are handicapped or have a problem carrying your own luggage. Also, the beds are very small.
But all in all, a great hotel and we would definitely return.
Verified traveller
Stayed 1 night in Jul 2024
10/10
War alles super,wenn Hamburg, dann wieder dieses Hotel.Sehr freundliches Personal.
Jeannette
Stayed 6 nights in Jun 2025
8/10
Perfekt, nettes personal, einfach top....
Sven
Stayed 1 night in Jun 2025
10/10
Alles super.
Caroline
Stayed 2 nights in Feb 2025
10/10
Wie immer einfach spitze
Jürgen
Stayed 2 nights in May 2025
8/10
Personal war wirklich sehr nett und
Thomas
Stayed 3 nights in May 2025
10/10
Immer wieder! Empfehlenswert!
Klaus-Peter
Stayed 1 night in May 2025
10/10
Direkt an den Landungsbrücken.
Eugen
Stayed 2 nights in Apr 2025
8/10
Wir sind sehr nett empfangen worden und wir haben uns sehr wohl gefühlt. Check in und check out zügig und bequem. Koffer konnten wir ein paar Stunden einlagern.
Im alten Teil des Hauptgebäudes könnte man den Teppich mal erneuern und auch angleichen.
Geht mal in die Towerbar für nen Cocktail und die tolle Aussicht.