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Okura Act City Hotel Hamamatsu

4.5 star property
Luxury hotel connected to the convention centre in Hamamatsu with 3 restaurants

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Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby lounge
1 bedroom, in-room safe, desk, soundproofing
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Breakfast available
  • Laundry
  • Room service
  • Free WiFi
  • Air conditioning
The current price is S$180
1 Aug - 2 Aug

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner Double Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Twin Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Corner Twin Room, Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Shower/bath combination
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Triple Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Shower/bath combination
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Shower/bath combination
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Double Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Shower/bath combination
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Triple Room, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 1
  • 2 Single Beds

View all photos for Suite Room

1 bedroom, in-room safe, desk, soundproofing

Suite Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Toilet with electronic bidet
Private bathroom
  • 88 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds
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About the area

Map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733

What's nearby

  • Hamamatsu Museum of Musical Instruments - 2 min walk - 0.2 km
  • Act Tower - 2 min walk - 0.2 km
  • Hamamatsu Observation Deck - 3 min walk - 0.3 km
  • Hamamatsu Castle - 18 min walk - 1.5 km
  • Hamamatsu Arena - 3 min drive - 3.2 km

Getting around

  • Hamamatsu Station - 8 min walk
  • Nagoya (NGO-Chubu Centrair Intl.) - 116 min drive

Restaurants

  • ‪フレッシュネスバーガー浜松アクトシティ店 - ‬5 min walk
  • ‪マイン・シュロス - ‬3 min walk
  • ‪フィガロ - ‬2 min walk
  • ‪珈琲館浜松アクトプラザ店 - ‬1 min walk
  • ‪中国料理桃花林 - ‬1 min walk

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel located in Naka Ward
Take advantage of a corner/local shop, a coffee shop/cafe and a hair salon at Okura Act City Hotel Hamamatsu. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Italian cuisine. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk
  • A front desk safe, a porter/bellboy and meeting rooms
  • Wedding services, a reception hall and a lift
  • Guest reviews speak highly of the helpful staff
Room features
All 322 rooms boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with toilets with electronic bidets and shower/bath combinations
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

English, Japanese

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8.8 out of 10, Excellent, 908 reviews
The price is S$86
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Is Okura Act City Hotel Hamamatsu pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Okura Act City Hotel Hamamatsu?

As of 8 Jul, 2025, prices found for a 1-night stay for 2 adults at Okura Act City Hotel Hamamatsu on 1 Aug, 2025 start from S$179.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Okura Act City Hotel Hamamatsu?

Self-parking is available for JPY 1000 per night.

What time is check-in at Okura Act City Hotel Hamamatsu?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Okura Act City Hotel Hamamatsu?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Okura Act City Hotel Hamamatsu located?

Located in Naka Ward, this luxury hotel is steps away from Hamamatsu Museum of Musical Instruments, Act Tower and Act City Hamamatsu. Hamamatsu Observation Deck and Hamamatsu Science Museum are also within 5 minutes. Hamamatsu Station is 8 minutes by foot.

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Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1004 reviews
Rating 8 - Good. 275 out of 1004 reviews
Rating 6 - Okay. 75 out of 1004 reviews
Rating 4 - Poor. 16 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Toshiaki

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to the station
Stayed 3 nights in Nov 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, beautiful hotel Excellent breakfast buffet
Stayed 2 nights in Nov 2024

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamamatsu City!
Stayed 4 nights in Nov 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the view of Hamamatsu is fantastic.
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. Our room was spacious and it offered a beautiful view of the city. The hotel is near Hamamatsu station. We are glad to have selected this hotel for our trip.
Stayed 2 nights in Oct 2024

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that Okura Act City Hotel had the Dyson hair dryer and offered such great amenities in the bathroom in our room. The pajama set was great. The radio in the room was amazing to fall asleep to. The staff were all extremely kind and helpful.
Stayed 2 nights in Nov 2024

8/10 Good

Julien

Liked: Cleanliness, staff & service, room comfort

Good overall stay despite a possible improvement

Large double room with a nice view on the city and the ocean. The hotel used to be quite high end but really need a renovation to pretend keeping this status. I’m also surprised by the poor environment consideration (changing the towels every day despite the fact that they are still hanging, single use amenities, high consumption lamps, etc)
Stayed 10 nights in Feb 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay

We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views. Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Stayed 2 nights in Oct 2024

10/10 Excellent

KutYee Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 2 nights in May 2024

10/10 Excellent

Fara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for a great price

We paid a very reasonable rate for a room with a queen size bed on a higher floor with an excellent view. The hotel check in was easy and all staff were courteous and helpful during our tay. We even booked in room massages that were very good. We came for the kite festival and booked this hotel because it had good reviews and is located right next to the Hamamatsu train station.
Stayed 2 nights in May 2024

10/10 Excellent

EDDIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna and bath was not as good as I expected
Stayed 2 nights in Oct 2024

10/10 Excellent

Lay Keng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

We got upgraded to a bigger room and was welcomed by a paranomic view. The hotel location is just 8mins walk to the Hamamatsu station. Amenities were a 9/10 due to the fact that we are provided those small bottles of shampoo, body lotion etc which may not be so environmental friendly.
Stayed 1 night in May 2024

8/10 Good

R.

Liked: Cleanliness, staff & service
good place to stay at Hamamatsu with nice views and prime location but the facility is fairly outdated. As the elevator going really slow for the one going up to 40 stories, and water from shower being too insufficient to call it adequate.
Stayed 1 night in Aug 2024

10/10 Excellent

Shinji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
期待通り素晴らしい宿泊が出来ました。ありがとうございます。
Stayed 2 nights in May 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Daisuke

Liked: Amenities
素晴らしい
Stayed 1 night in Jun 2025

10/10 Excellent

??

Liked: Cleanliness, amenities, property conditions & facilities
気に入らない点はありません 期待を裏切らない、サービスが充実したベテランホテルです。 ただ病気療養中なのでルームサービスで夕食をとりたかったのですが、TVでQRコードを読みとっても　そこからの操作が不明で、どうすれば良いのかわからず、泣き寝入りしました〜。 　結局[鰻弁当]を駅前で購入してきてフロントで温めていただいて食事できました。 　部屋はアッパーフロアの広い部屋で寛いで窓からの夜景をたのしみました。 また、浴室のシャワーブースもシャンプーに便利でGOOD バスタブも広くのびのびとバスタイムをたのしめました。 ホテルでよくある廊下や隣室の 騒音も全く気にならず、防音の完璧さに感心しました。 お世話になりました。
Stayed 1 night in Jun 2025

10/10 Excellent

yoshihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても満足してます。
Stayed 1 night in Jun 2025

10/10 Excellent

??

Liked: Cleanliness, amenities, property conditions & facilities
窓から新幹線が見える。 夜景がきれい。 チェックイン待ちの時、スタッフの方が話し掛けてくれて待ち時間の相手をしてくれた。 １つ解りにくかったのがWi-Fiのパスワードがテレビ画面のどこにあるか探すのに時間が掛かった。
Stayed 1 night in Jun 2025