4/10 Poor
Anthony
6 Dec,2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Extremely disappointing late night check-in process! Had booked online, sent a detailed message to hotel to text the room number to our mobile as we arriving 10pm. Tried calling direct also, no answer and no response from hotel. Once arrived, as no instruction given, grabbed a key from the box, only to be woken and annoyingly disturbed through the night with other guests & hotel staff needed to check the key/was for another guest/very annoyed!!! Hotel needs to improve late night check in procedure, as booking via Expedia, WE EXPECT a smooth late night check in process. Called hotel next morning, they deny any calls/messages/secure Expedia requests were ever received: AGAIN do not list with Expedia and charge me extra $20 if you do not deliver what is expected in your hotel check in description! Very disappointed, will tell other travellers not to stay as we cannot rely on late night arrivals being processed correctly, and sadly we will not return.
Anthony
Stayed 1 night in Dec 2024