Guatemala Holidays

the urbana was really great. nice and quiet location. walkable area and safe

The property was clean, however, the service was subpar at best. Breakfast was horrible (which was included) we are still waiting on the coffee… For this being a 4 star property I feel like the amenities were lacking.

Nice view, area had a lot of construction, abandoned buildings. But lots of food, close to lots of stores and restaurants

It was fabulous having no children about, but I guess the time of year…. There was limited onsite option… the rooftop bar never opened. We were instructed to go to the sister property a few doors down, but each night was a private event and given no access. The properties were beautiful and well appointed. We booked the room with a soaking tub on the verandah which was charming, but the location of the room was right at the employee stair well and trash chute… very noisy and only covered up by drapes… I’d paint those windows to not see into that dank stairwell. Staff were overall friendly but they did overcharge and hold a $500 deposit for the room for over a month, I had to call several times before it was resolved. Trip was in June, refund processed in August… I would absolutely visit the area again, but a larger property. For the entirety of our trip the one elevator did not work, my partner was recently off a knee surgery and got some serious PT in each day… having to walk the stairs. We couldn’t cancel and move because it was booked through Expedia. Sigh.

Our stay was amazing and Jeremey was very welcoming and made our stay excellent. Definitely a 10/10 and a must stay hotel! The bar was amazing as well our bartender made excellent drinks!