2/10 Terrible
Sandra
Travelled with family
19 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have listened to the bad reviews. Front desk staff were not friendly. Rooms look nice through pictures but different story once you get there. Beds are uncomfortable and noisy. Walls are paper thin so we couldn’t sleep due to next door blasting their tv. Toilet also got flooded and when we called for service they informed us that their one maintenance guy was busy so we needed to wait for an awhile for assistance. Never came and couldn't wait anymore so we ended up having to call to get a plunger to unclogged the bathroom ourselves (never experienced that before at any other hotel). Showers were beat up too. They didn’t provide even a shower mat for us to not slip instead they gave us a small towel to use. Location is convenient however, if you don’t mind dealing with homeless that are exposing themselves to you or doing other things in broad daylight then by all means book this place. My mother and I have always tried to be polite and understandable when staying abroad, not wanting to come off as those Americans that like to complain about the smallest stuff but man this place was something else. First time staying at a place in Mexico (not our first rodeo) that kinda ruined our trip. If you don’t believe my review then look at others, even locals have bad stuff to say about it.