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Hotel Royal Penang

4.0 star property
Family-friendly hotel connected to the convention centre in George Town with a sauna

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Photo gallery for Hotel Royal Penang

View from room
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
View from room
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Bar
  • Gym
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Eco-friendly toiletries
Bidet
Deep-soaking bath
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment Suite

Minibar, in-room safe, desk, iron/ironing board

Apartment Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Eco-friendly toiletries
Bidet
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room

Minibar, in-room safe, desk, iron/ironing board

Premier Room

Highlights

Air conditioning
Connecting rooms available
TV
2 bedrooms
Hairdryer
Eco-friendly toiletries
Bidet
Deep-soaking bath
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Eco-friendly toiletries
Bidet
Hairdryer
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Eco-friendly toiletries
Bidet
Deep-soaking bath
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
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About the area

Map
No. 3 Jalan Larut, George Town, Penang, 10050

What's nearby

  • Gurney Drive - 12 min walk - 1.1 km
  • KOMTAR - 12 min walk - 1.1 km
  • Penang Times Square - 14 min walk - 1.2 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.7 km
  • Gurney Plaza - 3 min drive - 2.7 km

Getting around

  • Penang Sentral - 31 min drive
  • Penang (PEN-Penang Intl.) - 31 min drive

Restaurants

  • ‪Noble Season Chinese Restaurant - ‬2 min walk
  • ‪Continental Bakery - ‬2 min walk
  • ‪Seong Huat Street Art Cafe - ‬1 min walk
  • ‪Zen Xin Vegetarian - ‬2 min walk
  • ‪La Mei Zi Steamboat - ‬2 min walk

About this property

Hotel Royal Penang

Upscale family-friendly hotel near Gurney Drive
Located close to KOMTAR, Hotel Royal Penang provides a garden, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna. The on-site restaurant, Grove Brasserie, offers breakfast and lunch. In addition to a gym and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool
  • Limo/town car service, buffet breakfast (surcharge) and bike hire
  • Self-parking (surcharge), an electric car charging station and multilingual staff
  • Concierge services, a porter/bellboy and free newspapers
Room features
All 237 rooms boast comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep-soaking baths
  • TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: MYR 30 to 80 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grove Brasserie

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 100.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 30 to 80 per person
  • Airport shuttle fee: MYR 100 per vehicle (one-way)
  • Rollaway bed fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Penang Royal
Hotel Royal Penang
Penang Hotel Royal
Penang Royal
Penang Royal Hotel
Royal Hotel Penang
Royal Penang
Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal
Royal Penang George Town
Hotel Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal Penang Hotel George Town

Frequently asked questions

Does Hotel Royal Penang have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Royal Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Royal Penang?

Self-parking is available for a fee.

What time is check-in at Hotel Royal Penang?

Check-in start time: 2:30 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Royal Penang?

Checkout is at noon.

Does Hotel Royal Penang provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 100 per vehicle applies.

Where is Hotel Royal Penang located?

Located in Downtown George Town, this family-friendly George Town hotel is within a 15-minute walk of Wawasan Open University Main Campus and Gurney Drive. Kidland Penang and The Top at Komatar are also within 15 minutes.

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Hotel Royal Penang Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 71 out of 607 reviews
Rating 8 - Good. 249 out of 607 reviews
Rating 6 - Okay. 184 out of 607 reviews
Rating 4 - Poor. 76 out of 607 reviews
Rating 2 - Terrible. 27 out of 607 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Great location
Stayed 1 night in Jul 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good comfortable and friendly

An enjoyable stay. The reception staff are very helpful and I feel I must also make a positive mention of the housekeeping. the breakfast had a good spread and the hotel is handy for lots of eating places. The hotel evening buffet is very good value.
Stayed 4 nights in Dec 2019

2/10 Terrible

Lea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veloittavat ylimääräisiä kuluja,huoneluokka väärin ja kun huone vaihdettiin oikeaan luokkaan,saatiin tilalle todella paljon vanhempi ja kulahtaneempi huone. Huonesiivous piti joka kerta soittaa erikseen paikalle kun ei neljään mennessä iltapäivällä oltu käyty yhtenäkään päivänä. Ei käsipyyhkeitä,jotka luulisi olevan automaattisesti jopa yhden tähden hotellissa.
Stayed 6 nights in Dec 2019

8/10 Good

Seetha

Liked: Cleanliness, room comfort
Disliked: Staff & service

short overnight stay.

Lagila lounge was advertised with special drink promotion and we were looking forward to have a drnk and relax. At 1130pm it was apparently closed and there were no staff there. Place was dark and empty. No wonder the hotel cannot generate revenue! When it was the Sheraton, it was lively and it had atmosphere and vibrancy. The room was very comfortable and clean. Hotel is very calm and quiet.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Comfortable stay

Clean and comfortable room and bed, efficient check in, value for money.
Stayed 3 nights in Dec 2019

8/10 Good

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Noor

Stayed 1 night in Dec 2019

10/10 Excellent

Ayu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and relax

Great for relax
Stayed 1 night in Dec 2019

4/10 Poor

Shankar, Auckland

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed believeIng this is a 4 star hotel, but this hotel will qualify for 2 stars Or less due to the toilet and bathroom conditions. We have booked 2 rooms but have to change rooms due to the cleanness of the bedsheets in both rooms. Although we were given connecting room in a different floors toilets and bathrooms in all rooms are very bad due to its age. The room we stayed for remaining 4 nights has cracked vanity top, water leaking on the floor through the cracks I believe management is well aware of the conditions of the rooms, and ignoring. I will not recommend this hotel to anyone unless the major renovation is done. I do have pictures and videos of the rooms. We wasted over 2,500 RM for 2 rooms. Keep the cool and to enjoy our 5 days holiday in Penang we decided to continue to stay here. Keep away from this hotel!!
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel ! Seuls petits bémols : la piscine était un grand jacuzzi, oû des enfants se baignant tout habillés (religion oblige) occupaient les lieux en permanence. L'hôtel était un peu excentré, mais je l'avais choisi pour sa piscine, sans pouvoir en profiter. Un immense food court et un centre commercial tout près.
Stayed 6 nights in Dec 2019

6/10 Okay

Bengt

Liked: Cleanliness, staff & service

OK, men ...

Ett stort hotell med tydlig inriktning på lokala resenärer. Vi var i stort sett de enda europeiska gästerna. Frukosten var därefter - första hotellet som inte ens har ost på frukostbuffén! Rummet ok men varför jättetjocka madrasser när det känns som att ligga på en planka? Sängarna i Sydostasien är visserligen oftast hårda men dessa tar priset.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Likes: The location was good as it was close to many eateries and tourist sites. The hotel's dinner buffet was very good but the lunch buffet was disappointing. The pool area was quite good. Reception & dining staff were pleasant. Dislikes: The whole hotel needs major refurbishing. Bathroom tiles were full of mold, bath tub chipped in many places. Only 1 hand towel was provided when we asked for 2, it was taken away the next day and not replaced. Cleaning staff need more training. Sink in bathroom badly situated therefore water leaked onto floor which made it slippery and dangerous. We asked for it to be fixed twice but was never resolved. The cleaning staff instead put a floor towel to cover up the puddles. Bed was hard and pillows harder. Towels were paper thin.
Stayed 6 nights in Oct 2019

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Farhanah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Mohd Norhairie

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very poor maintenance, especially the bathroom. Shower curtain dirty, walls need fresh coats of paint, bathroom tiles need to be cleaned, esp in between the tiles; black stains. Tap head to change water flow from shower to bathtub & vice versa not working. Room carpets don't appear clean & room feels gloomy. Overall room was depressing!
Stayed 3 nights in Jul 2019

8/10 Good

murugasu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
The toilet shower tap is okd and leaking
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propreté générale correcte, les équipements sont un peu vieillissants
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and good location

Recommended 👌
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

WAI MING

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

yung kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019