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Embassy Suites By Hilton Gatlinburg Resort

3.5 star property
Hotel with free breakfast, near Great Smoky Mountains National Park

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites By Hilton Gatlinburg Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Hypo-allergenic bedding, in-room safe, desk, bed sheets
Coffee shop

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast included
  • Pet-friendly
  • Gym
The price is S$208
includes taxes & fees
9 Jan - 10 Jan

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Hearing)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
  • 54 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Hearing)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

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About the area

Map
604 Airport Rd, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 8 min walk
  • Gatlinburg Space Needle - 10 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 18 min walk
  • Anakeesta - 19 min walk

Getting around

  • Alcoa - Knoxville Airport (TYS) - 71 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬11 min walk
  • ‪Smith & Son Corner Kitchen - ‬10 min walk
  • ‪Mellow Mushroom - ‬11 min walk
  • ‪Crockett's Breakfast Camp - ‬16 min walk

About this property

Embassy Suites By Hilton Gatlinburg Resort

Hotel near Great Smoky Mountains National Park
Near Gatlinburg Convention Center and SkyPark, Embassy Suites By Hilton Gatlinburg Resort provides free full breakfast, a poolside bar and a terrace. Guests can also expect to find a firepit, a bar and a 24-hour gym.
You'll also find perks such as:
  • A seasonal outdoor pool and an indoor pool, with a lazy river, a waterslide and sunloungers
  • Free self-parking
  • An electric car charging station, meeting rooms and concierge services
  • A 24-hour front desk, outdoor furniture and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 164 rooms include comforts such as air conditioning, as well as perks such as desk chairs and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and sofa beds
  • Hairdryers and shampoo
  • 32-inch Smart TVs with streaming services and premium channels
  • Wardrobes/cupboards, heating and housekeeping

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Lazy river
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Dining table
  • Fenced pool
  • In-room sofa bed
  • Indoor pool
  • Lazy river
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Streaming services

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive smart lock details
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

The seasonal pool will be open from 15 April to 15 October
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Embassy Suites By Hilton Gatlinburg Resort Hotel
Embassy Suites By Hilton Gatlinburg Resort Gatlinburg
Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg

Frequently asked questions

Does Embassy Suites By Hilton Gatlinburg Resort have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Embassy Suites By Hilton Gatlinburg Resort?

As of 3 Jan,2025, prices found for a 1-night stay for 2 adults at Embassy Suites By Hilton Gatlinburg Resort on 9 Jan,2025 start from S$207.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Embassy Suites By Hilton Gatlinburg Resort pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at Embassy Suites By Hilton Gatlinburg Resort?

Self-parking is free at this property.

What time is check-in at Embassy Suites By Hilton Gatlinburg Resort?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Embassy Suites By Hilton Gatlinburg Resort?

Checkout is at 11:00 AM.

Where is Embassy Suites By Hilton Gatlinburg Resort located?

Situated in a national park, this hotel is within a 15-minute walk of Gatlinburg Convention Center and SkyPark. Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies are also within 1 mile (2 km).

Embassy Suites By Hilton Gatlinburg Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 129 out of 158 reviews" "
Rating 8 - Good. 18 out of 158 reviews" "
Rating 6 - Okay. 5 out of 158 reviews" "
Rating 4 - Poor. 1 out of 158 reviews" "
Rating 2 - Terrible. 5 out of 158 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

MERLYN

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice.
Stayed 5 nights in Dec 2024

10/10 Excellent

Karmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

BRUCE R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Dec 2024

8/10 Good

James Russell

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property layout was very nice. Staff was very friendly and helpful. The breakfast was very diverse with options and very clean.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nalini

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel that’s fairly new and very clean. It’s perfect for families and conveniently located near attractions and restaurants.
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay at this location was very accessible to downtown and dinner locations. Breakfast is a plus so very good options in their menu and its included in the stay. The only tbing a dont like was that the room was not vacuum and mopped everyday. Ee have kids so its important to have the rooms cleaned everyday ( we stayed for 5 days) besides that i highly recommended this location.
Stayed 4 nights in Dec 2024

8/10 Good

Susana

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I was surprised/disappointed with the housekeeping service… I will give them a 1 out of 5 they just come and make the beds they don’t really clean the toilets, showers, floors or vacuum at all…. We had to unclog ourselves the shower several times because they don’t clean it during the whole stay… and if you ask them they get mad… like they are doing you a favor, not to mention this is part of the price you pay for. The facility is quite nice for them not to maintain the rooms to high standards. I have kids and my kids leave the mirror with hand prints etc… they are kids well I had to ask them to clean the mirrors that had toothpaste all over and we could even see ourselves. I think something this hotel needs to pay careful attention, the people DONT clean at all.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jerry Jr

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully remodeled. Fabulous breakfast can't be beat to save money and time
Stayed 3 nights in Dec 2024

10/10 Excellent

Faith

Stayed 1 night in Nov 2024

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and included facilities were great. Bed was a little uncomfortable and any noise outside the room (kids running up and down halls) is heard in your room. But everything else was top notch!
Stayed 2 nights in Dec 2024

10/10 Excellent

William K.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with everything you need! Staff is exceptional!
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and beautiful Extra points for inside pool
Stayed 2 nights in Dec 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Embassy suite be Hilton me and family enjoyed the visit to Gatlinburg..
Stayed 2 nights in Nov 2024

10/10 Excellent

Taisiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Oct 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Clean, spacious rooms - wonderfully appointed. Wonderful indoor pool, the outdoor pool was heated, but no lights at night so keep that in mind. Fire pits started nightly, lots of wonderful green spaces and sitting areas. Coffee shop was good. Onsite hiking help desk. Breakfast was good with both a buffet and made to order area. Cons: Housekeeping didn’t clean one day and reported our “do not disturb” sign was out, which wasn’t true. The first person I spoke to at the front desk about it was rude. I then spoke to the manager on duty and he was very helpful. The breakfast area was overwhelmed with guests on Sunday morning and ran out of a lot of things…struggled to keep up with busting tables. Knowing it’s a newer resort I think they are still working out kinks.
Stayed 3 nights in Nov 2024

10/10 Excellent

Randal Jarret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 3 nights in Nov 2024

10/10 Excellent

liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Seunghwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jamil, Cordova

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean and everyone was friendly. I would recommend anyone to stay at this hotel. I would definitely go there if I was in town again
Stayed 3 nights in Oct 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. A little pricy compared to others.
Stayed 5 nights in Oct 2024

10/10 Excellent

Barbara Jo, Hartland

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was OUTSTANDING! A port in the storm of the craziness of Gatlinburg! If I could give a property 20 stars I would! Absolutely EVERYTHING was amazing and outstanding! Worth every Penny! Also, the most pet friendly place I have ever been to! Can’t say enough good things about Embassy Suites /Gatlinburg!
Stayed 3 nights in Oct 2024

6/10 Okay

Tracy, Decatur

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful, built with attention to the details and close to the strip, but far enough away from the craziness. The room was nice and the kitchen is handy, not a large room for a suite, but for couple or small family it is good. The balcony is nice plus too! Front desk staff was friendly, and the breakfast staff clearing the tables were kind and hard working. The housekeeping was lacking. She did not clean our room, remove trash or replace towels for 2 days. The one day she did enter our room was a minimal clean (if any cleaning!) at best, did not “clean” shower, countertops or floors. But trash was removed and a couple of clean towels were left. She still did not leave any clean washcloths or completely refill coffee supplies. Mentioned this to the front staff at checkout and was given an “I’m sorry”. The breakfast was VERY busy and the food selection was fair. Hot and cold cereals, scrambled eggs, undercooked bacon, sausage links, cold dry potatoes, 2 small cup yogurt flavor options, bowl or oranges and brown chunked melon fruit bowl - all at a limited supply & had to fight to get plates and silverware. They have a fresh made omelet option, but expect to wait. The door will be closed immediately upon close time during the work week, so get your drink refill before. Overall beautiful hotel, with nice extras, good location and fair prices.
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many things to like about the Embassy in Gatlinburg. It looks new and is clean. The check in was fast. The room was nice and I like that they provide breakfast because if we had to go out into town to get breakfast that would be a pain. My only complaint is it's a bit loud in the room. We had people above us and we could hear everything they were doing, including snoring. It woke me up several times all 3 nights we were there. Otherwise, we enjoyed the hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Adrianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amenities. It was quiet and we really enjoyed our stay.. we will definitely be back.
Stayed 2 nights in Sep 2024