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Denzong Regency- Luxury Mountain Retreat Spa & Casino

4.0 star property
Family-friendly hotel connected to a shopping centre in Gangtok with 2 restaurants

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Photo gallery for Denzong Regency- Luxury Mountain Retreat Spa & Casino

Exterior
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Breakfast included
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Heritage Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Heritage Deluxe Room

Highlights

Soundproofed
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
Designer toiletries
Bathrobes
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 King Beds OR 2 Single Beds

View all photos for Club Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Club Room

Highlights

Soundproofed
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
Designer toiletries
Bathrobes
  • 33 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Super Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Heritage Super Deluxe Room

Highlights

Soundproofed
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Designer toiletries
Bathrobes
  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Cherry Banks, Opp. Raj Bhawan, Gangtok, Sikkim, 737101

What's nearby

  • Ranka Monastery - 6 min walk - 0.5 km
  • Enchey Monastery - 9 min walk - 0.7 km
  • MG Marg Market - 11 min walk - 1.0 km
  • Royal Palace - 1 min drive - 1.1 km
  • Tashi View Point - 6 min drive - 7.1 km

Getting around

  • Bagdogra (IXB) - 108 min drive

Restaurants

  • ‪Foodniks Hub - ‬4 min walk
  • ‪Tip Top Gujarat Restaurant and Bar - ‬3 min walk
  • ‪The Travel Cafe - ‬16 min walk
  • ‪Snowlion Restaurant - ‬3 min walk
  • ‪Ambrosia Restaurant - ‬2 min walk

About this property

Denzong Regency- Luxury Mountain Retreat Spa & Casino

Upscale family-friendly hotel connected to a shopping centre
Free continental breakfast, a poolside bar and a terrace are just a few of the amenities provided at Denzong Regency- Luxury Mountain Retreat Spa & Casino. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a massage or aromatherapy. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • A seasonal outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking and valet parking
  • Airport pick-up service (surcharge), massage treatment rooms and a lift
  • Smoke-free property, free newspapers and a 24-hour front desk
Room features
All 57 rooms feature comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers

Awards and affiliations

The property is a member of Heritage Hotels of India.

Languages

English, Hindi

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6.8 out of 10, 6 reviews
The price is S$60
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Gayko
  • Mayal

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Visitors who are not citizens of India must obtain an Inner Line Permit (ILP) to enter Sikkim. Each guest must have photocopies of their passport and Indian visa along with the original documents and 2 recent passport-sized photos to receive the permit. Guests can submit these documents at Melli and Rangpo entry checkpoints, Bagdogra Airport's Sikkim Tourism Booth, and Sikkim House in Kolkata or Delhi.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 2000.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: INR 500 per vehicle (maximum occupancy 6)
  • Rollaway bed fee: INR 2000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Paytm
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from 01 October to 31 March
Pool access available from 10:00 AM to 4:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Denzong
Denzong Regency
WelcomHeritage Denzong Regency
WelcomHeritage Denzong Regency Gangtok
WelcomHeritage Denzong Regency Hotel
WelcomHeritage Denzong Regency Hotel Gangtok
WelcomHeritage Denzong Regency Gangtok, Sikkim
WelcomHeritage nzong Regency
WelcomHeritage Denzong Regency
Denzong Regency Luxury Mountain Retreat Spa Casino
Denzong Regency- Luxury Mountain Retreat Spa & Casino Hotel
Denzong Regency- Luxury Mountain Retreat Spa & Casino Gangtok

Frequently asked questions

Does Denzong Regency- Luxury Mountain Retreat Spa & Casino have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:00 AM to 4:30 PM.

Is Denzong Regency- Luxury Mountain Retreat Spa & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Self-parking and valet parking are free at this property.

What time is check-in at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Checkout is at noon.

Does Denzong Regency- Luxury Mountain Retreat Spa & Casino provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of INR 500 per vehicle applies.

Where is Denzong Regency- Luxury Mountain Retreat Spa & Casino located?

Located in the centre of Gangtok, this family-friendly hotel is within a 15-minute walk of MG Marg Market, Banjhakri Falls and Ranka Monastery. Namgyal Institute of Tibetology and Flower Exhibition Centre are also within 1 mile (2 km).

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Denzong Regency- Luxury Mountain Retreat Spa & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10

This is our second time stay at Denzong Regency. We have enjoyed our stay on both the occasions. This is the kind of hotel you want to stay when away from home. Comfy bed, clean bathroom and spacious room. Most of all the view is breathtaking. Beautiful big panoramic windows facing the garden. The front desk staff who checked us in a very friendly and efficient. We will be back!!!
Stayed 3 nights in Feb 2020

8/10

This property is well located close to the city centre and has picturesque views from it . Rooms were spacious . The WiFi connection was very slow and phone was out of order . The entrance access to hotel was narrow and construction was going on which we were not informed when booking. Also the website did not specify that a special permit called the ILP ( inner line permit) is needed by all foreigners before they check in on top of their visa . Please correct the information on your website please. Thanks
Stayed 2 nights in Oct 2019

10/10

Excellent Experience . Located slightly away from the crowded city . Very good ambience and breathtaking view of the valley below . Cordial and helpful staff ..
Stayed 1 night in Mar 2018

10/10

Big spacious room, Well decorated..Good food, Awesome location on mountains with clouds floating around.
Stayed 1 night in Feb 2018

8/10

It is nice heritage hotel. Hot water supply in bathroom is limited or interrupted. It is not informed while checking n find difficulty while hot water supply stops. Location is good and good view surround. Staff is very friendly n cooperative.
Stayed 3 nights in Oct 2017

10/10

Very nice hotel with good location and lovely views
Stayed 3 nights in Aug 2017

10/10

This is a lovely property with good amenities and attentive staff. High quality and high standards.

8/10

The hotel is kept clean and the staff is attentive and helped us quickly and efficiently when any need arose. The position of the hotel on the corner of a bend and side of hill is perfect for enjoying the view of the mountains if they are visible during your visit. The buffet breakfast was less than average and the capacity of the water heaters in the room did not allow for more than a five minute shower for one person before needing 40 minutes to heat up again.

8/10

Enjoyed the experience.

6/10

Breakfast was strictly ok. Chef was kind enough to customise the food as per our taste There is no indoor games or spa or massage in d resort Front desk could not verify our booking done with hotels.com It was troublesome to get the matter resolved

8/10

Our stay was pleasant. However we faced two problems Breakfast was not upto the mark. However the chef was kind enough to customise food as per our taste When we checked in and till our total duration reception asked us to pay room tariff. Since they had not received money from hotels.com Which was shocking

6/10

The good - the staff is friendly, the food is acceptable, the location is almost in the centre of the city. The bad - the staff is not up to the mark in services, the rooms are dated and most importantly, the hotel is geared up to dealing mainly with large groups mainly from Gujarat, which puts individual travelers at a disadvantage with respect to room cleaning, buffet breakfast, etc. The staff tries hard, but is hampered by lack of training and comparison with benchmarks. Five years back, this hotel would have been considered very good, but today, it's just average.