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"The staff in the restaurant does not appear very professional, especially when I asked about the dinner options; they didn’t understand my requests and had no idea whether the dishes were available."

"Website says free airport shuttle. This is not the case for PVG international airport."

"Great hotel, staff very friendly."

"Nice stay but on the first night had a room that it's A/C is not cool enough, changed room the next day and it was nice. Excellent Service from all!"

"Great"

"My mother had a 5 nights at the hotel, and she was very satisfied."

"The property is well maintained and facilities are very clean. I particular enjoy the infrastructure of locker for food delivery which keep the elegance of the hotel imagine yet provide a practical support to the needs. The connection to a upscale shopping mall should be highlighted. During my stay, it was raining hard. The easy connection to the mall allowed me to walk between without getting wet, yet provide an easy access of entertainment and restaurants I used the Chinese restaurant at the hotel for a night. However, the quality of the food is not matching to the expectation which is disappointing And I didn't manage to use the swimming pool facilities as of the request of wearing a swimming cap. Though there is an option to purchase at the fitness center, hotel should offer a disposable one for the convenience. On top, if i am allow to suggest, the disposable bath tube protective film should also provided so people could enjoy the wonderful bath at their room. "

"Extremely friendly and helpful staff."

"Very delicious vegetarian meal "