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Hotel New Otani Hakata

4.0 star property
Hotel with 4 restaurants, a short walk to Tenjin Underground Mall

Choose dates to view prices

Photo gallery for Hotel New Otani Hakata

Exterior
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
1 bedroom, in-room safe, desk, iron/ironing board
Living area
Front of property
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
The current price is S$166
24 Jun - 25 Jun

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Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Moderate Double Room Smoking - Breakfast Included

Room amenity

Moderate Double Room Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room, Non Smoking

Living area

Japanese Room, Non Smoking

Highlights

Air conditioning
Fridge
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
Hairdryer
  • 79 sq m
  • Sleeps 8
  • 4 Single Futons

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

Room amenity

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Smoking - Breakfast Included

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin with Extra Bed, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin with Extra Bed, Non Smoking

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Double Room, Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Connecting Room Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Separate bedroom
2 bathrooms
Private bathroom
Bidet
  • 60 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Executive Double Room, Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Semi Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room Smoking - Breakfast included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Twin Room Smoking - Breakfast included

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Twin Room Non Smoking - Breakfast Included

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room (Breakfast Included)

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Twin Room (Breakfast Included)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 53 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin, Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin, Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, Non Smoking (Breakfast Included)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Single or Moderate Twin (Single Use), Non Smoking

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Executive Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Single or Moderate Twin (Single Use), Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin, Non Smoking

8.8 out of 10
Excellent
(24 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Corner Suite Double Room

1 bedroom, in-room safe, desk, iron/ironing board

Corner Suite Double Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

Living area

Japanese Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
Hairdryer
  • 79 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Moderate Double Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Non Smoking

Room amenity

Semi Double Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin (Breakfast) Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin (Breakfast) Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin Triple Use (Breakfast) Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Connecting Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Connecting Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
  • 60 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Moderate Twin (Breakfast) Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin (Breakfast) Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 53 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Twin Room, Smoking

Room amenity

Executive Twin Room, Smoking

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Run of House

1 bedroom, in-room safe, desk, iron/ironing board

Run of House

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
Electric kettle
  • 26 sq m
  • Sleeps 6
  • 2 Single Beds

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Exterior

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Chuo Ward
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9.2 out of 10, Wonderful, 1,005 reviews
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About the area

Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004

What's nearby

  • Tenjin Underground Mall - 10 min walk - 0.8 km
  • Canal City Hakata - 10 min walk - 0.9 km
  • Hakataza Theatre - 20 min walk - 1.6 km
  • Port of Hakata - 3 min drive - 3.3 km
  • Marine Messe Fukuoka - 3 min drive - 3.7 km

Getting around

  • Watanabe-dori Station - 1 min walk
  • Yakuin Station - 6 min walk
  • Fukuoka (FUK) - 13 min drive

Restaurants

  • ‪ナマステ堂 - ‬4 min walk
  • ‪やま中ホテルニューオータニ店 - ‬1 min walk
  • ‪ピッツェリア ファリーナ - ‬2 min walk
  • ‪BISTRO LA ATORI - ‬9 min walk
  • ‪釜山亭薬院 - ‬2 min walk

About this property

Hotel New Otani Hakata

Hotel near Canal City Hakata
Tenjin Underground Mall and Fukuoka Anpanman Children's Museum are located near Hotel New Otani Hakata, which provides a hair salon, dry cleaning/laundry services and a bar. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Stay connected with free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • A lift, luggage storage and multilingual staff
  • A front desk safe, a 24-hour front desk and a ballroom
  • Guest reviews speak highly of the helpful staff and proximity to public transport
Room features
All 372 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Bathrooms with bidets and shower/bath combinations
  • Fridges, cable channels and electric kettles

Languages

Chinese (Mandarin), English, Japanese, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 14 floors
  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3500 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Frequently asked questions

Is Hotel New Otani Hakata pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel New Otani Hakata?

As of 23 Jun, 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on 24 Jun, 2025 start from S$165.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel New Otani Hakata?

Self-parking is available for JPY 1500 per day.

What time is check-in at Hotel New Otani Hakata?

Check-in start time: 2 PM; check-in end time: 2 AM.

What time is check-out at Hotel New Otani Hakata?

Checkout is at 11:00 AM.

Where is Hotel New Otani Hakata located?

Located in Chuo Ward, this hotel is within a 10-minute walk of Yanagibashi Rengo Market and Tenjin Underground Mall. Canal City Hakata and Fukuoka Anpanman Children's Museum are also within 1 mile (2 km). Watanabe-dori Station is only a 2-minute walk and Tenjin-minami Station is 8 minutes.

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Hotel New Otani Hakata Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 643 out of 1020 reviews
Rating 8 - Good. 282 out of 1020 reviews
Rating 6 - Okay. 73 out of 1020 reviews
Rating 4 - Poor. 16 out of 1020 reviews
Rating 2 - Terrible. 6 out of 1020 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jin Rui

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of great food around!
Stayed 3 nights in Jun 2025

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. The room was nice and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to subway station and convenience stores
Stayed 5 nights in May 2025

10/10 Excellent

Chee Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Hotel

We will return to stay if we returned to Fukuoka.
Stayed 4 nights in Jan 2025

8/10 Good

Chia Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spacious and very close to metro station, but it is a bit dated
Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gave superb service and rooms were spacious for Japan.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful. I’d stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Vitong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very covenient.
Stayed 2 nights in May 2025

8/10 Good

Chee Vui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staffs are friendly, helpful and polite. Easy access to public transports.
Stayed 5 nights in Feb 2025

10/10 Excellent

HAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service received from the hotel staffs and they also speak my language ( while most doesn’t speak English )
Stayed 1 night in Mar 2025

10/10 Excellent

IOK TENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 2 nights in Apr 2025

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Attendant helps very detailed
Stayed 3 nights in May 2025

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so polite and professional. Thank you for the hospitality.
Stayed 1 night in Dec 2024

10/10 Excellent

CHIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we engaged was very kind and helpful for our request. It was a very satisfying stay dealing with perfect hospitality.
Stayed 1 night in Oct 2024

10/10 Excellent

Park

Liked: Cleanliness, amenities, property conditions & facilities
good good
Stayed 1 night in Apr 2025

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service provided Taxis, takubin, amenities, very service oriented
Stayed 3 nights in Oct 2024

10/10 Excellent

Eufemia

Liked: Cleanliness, staff & service, property conditions & facilities
spacious room
Stayed 3 nights in Oct 2024

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time here. The staff were very helpful and were very patient as there were a couple times that communication was a little challenging. The room was spacious and comfortable and I really liked how clean everything was. The food in the hotel's restaurants was excellent. There are a lot of places to shop in the area and transportation was easy as well. I really enjoyed my time at the New Otani and I would definitely stay here again!
Stayed 7 nights in Sep 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Aug 2024

8/10 Good

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
■Good The hotel has a long history and the facilities and staff maintain a first-class feel. The hotel is close to the subway station, within walking distance to downtown, offers Times car sharing in the parking lot, and has a large capacity, making it suitable as a hotel for family trips. ■Not Good The wifi in the rooms does not provide enough access bandwidth to the internet and would like to see improvements.
Stayed 1 night in Oct 2024

8/10 Good

MAN FAI JACKY

Liked: Cleanliness, property conditions & facilities
職員服務態度非常友善
Stayed 2 nights in Jun 2025

10/10 Excellent

REI

Liked: Cleanliness, property conditions & facilities
ホテルとしては歴史があるので、施設の設備は味があるような感じがしました。スタッフの対応は、さすがとしか言いようがない。素晴らしいサービスでした。ゴミを持っていたら「捨てましょうか」と声をかけていただいたり、外の天気の情報を教えてくださったりと、大変、親切かつ丁寧な対応をしていただきました。ありがとうございました。
Stayed 2 nights in May 2025

10/10 Excellent

Ota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつも最良の質がある
Stayed 1 night in May 2025

10/10 Excellent

masaya

Liked: Amenities, property conditions & facilities
very good
Stayed 1 night in May 2025