6/10 Okay
Verified traveller
23 Oct,2016
Disliked: Staff & service, room comfort
Big disappointment
We accidentally booked room without private bathroom, phoned up to change that and the lady on the other end of the phone was so rude we almost cancelled, should have as it happened. We pointed out the price via ebookers was much cheaper than the one she was suggesting but in the end were too lazy to cancell and look elsewhere. We arrived and she couldn't have been nicer, didn't give us a receipt but offered advise re sightseeing which we took. It was hot and sunny so we turned off the radiator in the room. When we came back it was evening and cool, we switched the radiator back on - nothing! Mentioned it to her on the way out for dinner and she wasn't interested. Met people who had booked at the same place who walked out and went elsewhere because she had been so rude, we thought they were a bit hasty until we returned and the room was freezing and once again explained there was no heating in the room which was very cold now. Miserable cold night- we'd never go again.