Search Chalets in Frankenhoehe

"There are many reasons why this hotel was excellent for our family. The hotel is clean, overall the breakfast is great and the staff is friendly and helpful. I had a situation with my reservation that required some care and Lisa from the front desk went above and beyond to help me and my family. I cannot say enough good things about her and her kindness towards my family. It is employees like here that make all the difference in the world for a guest. She was compassionate and went above and beyond the call of duty to help me out. If there is anything you can do to recognize her excellent costumer service skills. Had it not been for her we would have likely not made it to Rothenburg and added extra days to our stay. The hotel staff was also very helpful when I requested an earlier check-in for my additional 2 days at the hotel. I told them that my husband had mobility issues and was feeling ill and that it would be very helpful if he could have access our new room earlier than normal. The young lady at the front desk called the maids and asked them if they could clean the room for us and it was done within an hour. That's what I call, excellent customer service. As it turns out, my husband wound up needing to go back to the hotel room to get the rest he needed. It made all the difference in the world for us for he was in a lot of pain that day. Breakfast was excellent but eggs were ok and wish restaurant food was at a lower price point."

"It’s a trick to find the parking because of pedestrian streets but it has nice covered area for your car. Staff is very nice and breakfast is great"

"Well appointed. Could have had air conditioning or at least a fan and or screen on window. Very comfortable."

"Onlybwished we could have stayed longer. Friendly staff, clean accommodations, and free breakfast!"

"Very roomy. We had a two bedroom suite, which was perfect for our family. The staff are very friendly and helpful and speak English."

"Great walled city. Hotel was fabulous."

"Lovely hotel and walking distance to the walled city. Downside no air conditioning. "

"It was a safe a clean room. Check in was smooth and friendly"

"Amazing, beautyful hotel and surroundings!"