2/10 Terrible
Andrea
Travelled with family
18 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good things about this resort are its location and the recent update to the lobby decor. Unfortunately, everything else was a huge letdown. The staff was miserable, unhelpful, and made no effort to be friendly. The resort itself is crumbling and in poor condition.
What made this experience even worse was the price. The nightly rate is exorbitant, especially when there are so many other resorts nearby—right next door or down the street—that offer better conditions and far better service for the same or lower cost. Paying top dollar to be treated poorly in a rundown property was especially hard to stomach.
On top of that, they nickel-and-dime you for everything, with hidden fees that aren’t clearly communicated upfront. Even the charges they do mention are buried in fine print on various "about" pages on various websites you have to hunt through to see explained.
We didn't even use the resort pool or outdoor area other than to walk to the beach to head down beach to our friends home who live there. But, we were charged $25 each for the band they gave us without ever mentioning the extra charge!
The worst part of the stay was when a staff member entered my room despite the "Privacy Please" sign being up. When I reported the issue to the manager, Luis, his response was dismissive—asking, “And that’s a problem?” instead of taking my concern seriously.
This resort feels like it’s been abandoned by management.
Andrea
Stayed 1 night in Nov 2024