4/10 Poor
Stephanie
15 Dec,2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I look forward to visiting Florence again and definitely will not consider booking a room at this property again due to this terrible experience.
The room was disappointing in so many ways. While many rooms and bathrooms were renovated at this property, not all of them were. Unfortunately, I was in a room that was not updated. Cleanliness was a problem in the bathroom; it was not well cleaned or maintained. Many tiles were cracked and broken. There was pink mildew throughout in the shower and the only outlet in the bathroom was non-functioning. Despite using an outlet adapter, the other outlets in the room were loose and the hair dryer repeatedly fell out of the socket.
Worst of all, water was shut off during the last day of my stay without notice from the staff. I returned for an afternoon nap and discovered this when I turned on the faucet to see low water pressure and murky orange-brown water slowly flowing out. (No, I wasn't able to take a shower. Fortunately, I was moving onto another hotel the next day for the next part of my trip!)
Another room was never offered nor made available throughout my stay. I was in the same room the entire time (4 nights) and housekeeping didn't address the cleanliness issues. While the hotel may be busy with a conference being held onsite during that time, that doesn't excuse the poor experience. The property was crowded and noisy, and this created a chaotic atmosphere, not a calming or relaxing experience for a vacation.
Stephanie
Stayed 4 nights in Sep 2024