OYO Rooms, Firozabad hotels

"We arrived at the Hotel, showed our booking reservation details to the receptionist. She said that the hotel was full and we could not stay there. She took us to the Laxman hotel next door. It was of lesser quality than the one we booked. Also no breakfast provided which we had paid for. We only stayed for one night. The room, especially the bathroom was dirty. Our friends room had dirty bed linen and he had to ask for it to be changed. When we got up early next morning, there was no running...

"They kept telling us the rate you have booked at is not our room rates and you need to pay extra. Bullying us. No breakfast nothing was provided."