2/10 Terrible
Jose
Travelled with partner
24 Sept,2024
Liked: Staff & service
Disliked: Property conditions & facilities
The suite we were in was in a very poor state! We arrived late at night and basically just got settled in. In the morning we started to notice the lack of ‘care’ given to the place.
There was no running water in the sitting area, no cups for any hot drinks. When you went to the bathroom, there was a hole in the door that wouldn’t shut properly. The shower head holder was broken , tiles had black mould and instead of replacing the tiles where old fittings were they had just filled them in badly! The toiled brush holder was chorister that m thought it was something else! The Jacuzzi had lime scale stain from one of the feeds and one of the buttons were missing.
When we complained to Reception they did say that we would move the next day. The next day arrived and they had sorted us a room in the main hotel, The Ramada, with its jacuzzi bath on the balcony. The room was excellent and made the holiday
Jose
Stayed 7 nights in Sep 2024