Fay-lès-Marcilly Holiday Rentals

"A very dreamy property full of history and with gorgeous interiors. Very comfortable. Wonderful hosts who spend time to chat with you during breakfast and help with any inquiries. A great place for a romantic getaway. "

"Great hosts "

"Nice with no issues "

"Ok so if you want a modern unfriendly hotel do not choose here but if you want a beautiful traditional chateau with themed rooms, admittedly some oddities as all old chateaus have but beautiful, and lovely staff with an amazing breakfast this is amazing as is Provins generally. Be advised you do need passable French to make things easier but if you are off to France guys it’s the least you can do!!"

"Lovely hotel in the middle of Provins. Good sized room, excellent breakfast (extra). Lovely evening meal on Sunday night when all other restaurants closed. Very nice outdoor hotel seating area for coffee or drinks as well. Staff very friendly although, despite sign saying all Reception staff spoke English, one member made it difficult for us and having offered the final bill, without showing the breakdown, had to refund cash for charging an additional breakfast which we didn't take on one of the mornings. "

"Clean and comfortable establishment - not near the centre but good all the same. "

"On arrival we had to try several numbers to get a response We had no hot water in any of the 3 rooms. We called and he returned saying it was sorted and we would have hot water after 3hrs but we still didn’t have any in the morning. We were on 3 motorcycles and had been travelling all day looking forward to a shower. Then in the morning while we had breakfast they went in our rooms moved some of our stuff and cleaned the rooms ready for the next guests before we even checked out. "

"Hôtel rénové mais mal rénové, , une literie peu qualitative (2 matelas 1 place en guise de lit double) et une isolation phonique inexistante ( à entendre son voisin de chambre aller aux toilettes la nuit…)"

"The property was nothing like the photographs. The outside area was very run down and not well maintained. No Reception and no one to meet and greet. In fact it took a while to find a way into the property and discover a phone number to call for assistance. Once contacted Yoel was very obliging. Told me to go up to a room that did not have an ensuite. Mentioned the shared bathroom at this time had no hot water! Eventually, put me in another building with hot water but no wifi! If I wanted wifi I would need to walk back to the main building! It was a ground floor room and luckily I checked as one of the “French windows” was not locked. The room had many cobwebs and spiders. When drawn the curtains did cover all of the windows. Dead bugs on the floor. In the bathroom there were dead bugs in the bath, and more cobwebs. No extractor fan. So everything got covered in steam and became quite damp. The soap, a small disc, looked like it had been used by someone else. On check out there was no one to speak with, and I saw no member of staff even though I did not depart until after 2.00 pm. It seems I was the only guest in the hotel overnight. Even though on the Expedia web site supposedly only one room left available! I’m wondering if that may have been the reason there was no staff! Definitely someone from Expedia should physically check this hotel. Would stay here again, and worry regarding future Expedia recommendations!"