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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly hotel with health club and sauna

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Beach
Lobby
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Pool
  • Bar
The price is S$137
includes taxes & fees
5 Jan - 6 Jan,2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Sofa bed - double
Blackout curtains
  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Hotel Du Vin Exeter

Pool
Spa
Pet-friendly
Free WiFi
8.6 out of 10, Excellent, (1000)
The price is S$135
includes taxes & fees
12 Jan - 13 Jan,2025
Hotel Du Vin Exeter
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About the area

Map
Southernhay East, Exeter, England, EX1 1QF

What's nearby

  • Exeter's Historic Quayside - 3 min walk - 0.3 km
  • Exeter Cathedral - 6 min walk - 0.5 km
  • Spacex - 6 min walk - 0.6 km
  • University of Exeter - 19 min walk - 1.6 km
  • Exeter Northcott Theatre - 5 min drive - 2.8 km

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Upscale family-friendly hotel in the business district
Take advantage of dry cleaning/laundry services, a bar and a health club at Mercure Exeter Southgate Hotel. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Gate House Restaurant, offers lunch, dinner and children's meals. In addition to conference space, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • English breakfast (surcharge), self-parking (surcharge) and express check-out
  • A front desk safe, a vending machine and a TV in reception
  • A 24-hour front desk, smoke-free property and a banquet hall
  • Guest reviews give top marks for the breakfast, pool and helpful staff
Room features
All 156 rooms feature comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Highchairs and free extra beds
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Coffee/tea makers, daily housekeeping and desks

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

Does Mercure Exeter Southgate Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Mercure Exeter Southgate Hotel?

As of 18 Dec,2024, prices found for a 1-night stay for 2 adults at Mercure Exeter Southgate Hotel on 5 Jan,2025 start from S$136.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Exeter Southgate Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Exeter Southgate Hotel?

Self-parking is available for GBP 15.00 per night.

What time is check-in at Mercure Exeter Southgate Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Mercure Exeter Southgate Hotel?

Checkout is at noon.

Where is Mercure Exeter Southgate Hotel located?

This family-friendly Exeter hotel is located in the business district, within a 5-minute walk of City Wall, Princesshay and Cygnet New Theatre. Barnfield Theatre and Exeter's Historic Quayside are also within 5 minutes. Exeter Central Station is 10 minutes by foot and Exeter (EXS-Exeter St Thomas Train Station) is 12 minutes.

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Daniella

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
In the evening there was a power cut. staff did not communicate any procedures, we did not know what was going on and were left sitting at the bar in the dark not knowing if we could get into our room or not and how long it would be out. We had extremely noisy neighbours who were screaming and crying at each other close to midnight. Which was resolved by staff. Then when we checked in we were told this month they had free spa access but were not pre told so did not bring any swim wear due to being under the illusion it cost. Beautiful hotel but run poorly and some staff were rude.
Stayed 1 night in Dec 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely well equipped gym. Good breakfast
Stayed 2 nights in Nov 2024

8/10 Good

CHRISTINA

Stayed 2 nights in Nov 2024

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really nice stay with staff just as friendly as our first visit. just the lack of care of the car park from the days snow which can’t always be helped understandably
Stayed 1 night in Nov 2024

4/10 Poor

CGB Communications

Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife's birthday treat so we could eat at Cote and relax with pool and jacuzzi. On arrival informed pool was out of action but might be back on later. In the room was a birthday card and chocs from the hotel and 2 free drinks at the bar. After a nice evening at Cote we settled down but noticed just a coffee machine on show. It was 5 am and no reply from room service or the desk. So we had to drink pink wine.. 8.30 dressed and visited the desk. Told the Pool was back on and that tea and milk were in a cupboard under the TV. Back to the room and found tea facilities in a cupboard.. visited Pool but it was very cold .. sauna and jacuzzi were good. So would I return.. after all the drama. .. Absolutely .. after all location is perfect for Xmas market, shops and Cote. and now I know where they hide the tea and kettle.
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel in central but quiet location near Exeter Cathedral, with friendly & helpful staff. Disappointed with new charges of £10 per visit since April 2024 for hotel guests to use the pool & spa.
Stayed 1 night in Nov 2024

8/10 Good

Nadia

Stayed 2 nights in Oct 2024

6/10 Okay

neil, Singapore

Travelled with family, Travelled with partner
Disliked: Amenities
Mold in shower should have been addressed and no bottled water in room plus breakfast service very poor and little options available when we experienced it. Location good and bar area nice
Stayed 1 night in Nov 2024

4/10 Poor

Jeevan

Travelled with family
Disliked: Staff & service, amenities
We arrived at our check in time but our room was not ready…also when they handed the key card after reaching it was not ready had wait like for 45min with kid…no one answered the phone at reception and there was no QR code for room service…no condiments…bar food was good but breakfast had very less option compared to IHG.
Stayed 2 nights in Oct 2024

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
Nice ghotel and good location
Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit dubious when booking this hotel, having read some reviews, however, I was pleasantly surprised. The room was spacious, clean and comfortable. The hotel was busy, but there was ample parking. Staff were friendly and helpful. Short walk from the Quay, Cathedral and town centre. Would definitely recommend and would definitely book to stay again.
Stayed 1 night in Oct 2024

6/10 Okay

Iain

Late arrive no room service mixed message about when it finished. It was OK but not great... Can be drematicaly improved for little cost. Example... The information sheet given at reception is the 'cheep' yellowish type it just smacks of penny pinching for the cost of quality even if recycled it could be better. I slept very well as it was quiet and comfortable. Bathroom was good quality and v. clean
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Reena Rishi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disappointed that spa not included in the price. Very nice breakfast. Very nice hotel and very nice room - we were free upgraded to Privilege room which was brilliant , more space, lovely big windows with nice view, lovely furniture and drinks included too
Stayed 3 nights in Oct 2024

8/10 Good

Alice

Liked: Staff & service, property conditions & facilities
Lovely bathroom and shower. Disappointed that I booked this hotel because it has a pool but we had to pay extra to use it
Stayed 1 night in Oct 2024

4/10 Poor

Harry

Stayed 3 nights in Sep 2024

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a great hotel
Stayed 1 night in Sep 2024

10/10 Excellent

hayley

Liked: Cleanliness, amenities, property conditions & facilities
Always good.
Stayed 1 night in Sep 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Sivay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Reena

Stayed 1 night in Sep 2024

8/10 Good

Geraint

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024