2/10 Terrible
loan
Travelled with family
11 Feb,2025
Liked: Cleanliness
Disliked: Staff & service
For dinner I ordered soup and when it came the soup was cold. I had to ask them to heat up the soup, which also tells me the soup was not fresh. Then when the main course spaghetti arrived, it was cold too and that's when I decided that was enough so I spoke to the waiter and he said he wouldn't charge me for the spaghetti since I didn't eat it. This four star hotel is overrated because it should be a one star hotel.
Second time of staying at the same hotel I now see the true colors of the staff. Every time I asked a question, the red hair receptionist (forget her name) was always playing /shuffling paperwork as if she was too busy to even print me a receipt upon check-out.
Check first to see who the kitchen staff is before you order the food. If it's Ines (the short lady with long hair) do not order and go somewhere else. She's also not friendly and never smiles at us. There are two Ines' in dinning.
We gave this hotel a good rating at first but after the second time of staying there, we chaned our minds especially after receiving the cold food. We were blown out of our minds that this could be happening at a four star hotel.
loan
Stayed 2 nights in Feb 2025