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"Great welcome at reception. Only downside is that the bar area does not open until 12 noon so if you arrive early you cannot get a refreshment. Super tasty meal in the evening and first class service in the bar. Thank you for a great short stay. "

"A wonderful location. Can hear the sea from a Seaview room. Staff are overworked but really helpful and pleasant. A wonderfully grand hotel from the olden days managing the 21st century. "

"Location was conveniently located from port for cruise area"

"The hotel staff were very friendly, the rooms were lovely, clean & the beds were very comfortable. On site parking & heated outdoor pool. Breakfast was very good. Overall stay was excellent. "

"Great hotel, super friendly staff, lovely swimming pool. Awesome breakfast served by fantastic waitresses who were lovely. Good sized room and excellent shower, floor a little creaky and bed slightly hard but to be expected in a property of this age. No evening meals unfortunately but plenty of local food options nearby. A little bit of noise in the morning from the coaches running their engines first thing, not excessive. Overall very happy with our stay at Laguna, nice old fashioned style hotel with plenty of character and good value "

"Beautiful pet friendly hotel with good onsite restaurant and entertainment. Staff are amazing. "

"Very relaxing overall.A bit taken back with the parking charges and the parking area very cramped "

"We had an overnight stay before boarding our ship the next day. Parking for me was great and complimentary but I do think there is a charge normally. At reception we were met and our cases were taken care of by the porters, receptionists x 3 were at hand for booking in. We had booked a standard room So I asked if we could upgrade and was given a superior room with balcony and views of the Solent and cheap as chips. Our cases were in the room as we got there No struggle. The bed was a king size and bathroom had bath and separate shower. My only criticism, the step up to the shower was too high for me. Dinner was at Marco Pierre White restaurant and was excellent and at a reasonable price. Our sleep was long and uninterrupted (bliss). Morning coffee provided. Our breakfast experience was one of the best we have had in Southampton say no more. Would we stay here again? Mmmmmm. You bet your life we would. Well Done!! Ken & Jill Haycock. "

"English staff on reception. Location was close to amenities. Internal door closures were adjusted so that doors did not bang shut."