8/10 Good
Paul
Business traveller
18 Oct,2024
Liked: Cleanliness, staff & service, property conditions & facilities
On arrival reception welcomed me with a smile and offered me a free water view and room size upgrade which was lovely. However on entering the room I could smell cigarette smoke and condition of the room was a bit poor to me. I advised reception that night and was told they next shift would look into it for me in the morning. This was not done the next day but reception manager asked me to look at an alternative room I could stay in which did not have a good view. I did not worry about it as would be out most of the time anyway. New room did not smell of smoke and condition was much better. Breakfast at the hotel is fairly basic but free so cannot complain too much. Eggs however you like them, toast etc and fruit, tea coffee. Staff are amazing at the hotel but rooms are fairly standard for a 5 star as was expecting higher spec but for the price in the location it’s not bad. When leaving hallways were being painted which was good to see. The staff really impressed me and made the stay a pleasant one.
Paul
Stayed 6 nights in Oct 2024