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"Very clean and neat"

"This was one of the most amazing experiences of my entire life. The staff there made everything perfect. I didn’t know a place like this existed and I was deeply impressed by every aspect of our trip here. It’s unreal"

"Really fantastic stay. Both for the experience, and easy location to the monkey park (which the staff provided a free shuttle to and from). Decided to go for half board - breakfast/dinner - and the food was SO good, especially the second night’s dinner. Staff were all wonderful and attentive and the Onsen (indoor and outdoor) was the perfect way to end the day. 10/10 recommend and will stay here again if I’m back in the area."

"it's so convenient and the staffs were great... "

"Shibu Onsen Sakaeya is an unforgettable gem nestled in the heart of Japan's charming onsen town. From the moment I arrived, I was embraced by the warmth and hospitality of the staff, who made my stay exceptional. The ryokan's traditional atmosphere, with its beautifully preserved wooden interiors and serene ambiance, immediately put me at ease. However, what truly set Sakaeya apart was the personal touch of the staff, especially Runa, whose kindness and grace left a lasting impression on me....

"Loved our stay here, onsen was spectacular, food was exceptional. All the staff were friendly and welcoming. For an authentic Japanese experience this is the place. "

"The staff was excellent and made us feel like family."

"何と言っても従業員の方々が素晴らしいかったです。 これぞ温泉旅館！といった感じでした。 ありがとうございました。"

"I will start with positive comments. 1. Staff is extremely kind, helpful, and they always have smile on their faces. They definitely made the biggest contribution to our stay and I hope they are aware of it and that they are well compensated for it. 2. Food is a perfect gateway to authentic Nagano culinary cultural experience. 3. Rooms are spacious. And I like the idea of onsen. 4. If you are on a fast pace travel to Shiga Kogen I believe location is perfect. You literally ski in and ski out and...

"Fantastic room with private outdoor bath. Public baths are also great. The dinner and buffet breakfast is huge and delicious. The staff is so helpful and friendly. Stayed here multiple times and love it more each time. "

"It's a decent place to stay. I'd say about 3.5 stars out of 5. Downsides are an older building, and water in the onsen too hot for me personally to tolerate (definitely seemed a few degrees warmer than other onsens I've visited). The Wifi also was poor, being slow and frequently losing connection. This ryokan, on the plus side, is very close to the train station and a convenient jumping off spot to visit the Snow Monkey Park. It can be walked, although I suspect most people will take the bus."

"Amazing stay and excellent service. Everything is attention to details and the room are spacious! Love the onsen and the pick up service are delighted given weather condition or else just few mins away you could walk to train station pretty easily! Love the Japanese artwork around. Definitely recommended！ could consider adding 1 more clock in Onsen area. "

"Yuko was lovely sadly property run down, food excellent, glad we did not have to use fire escape"

"This is one of the most delightful Japanese full emergence experience you could have. We traveled from Tokyo which in itself a incredible trip by train. Protip: take an uber from the train station. You are greeted like family and your dinner, breakfast and onsen (Japanese hot spring bath) are planned. They offer two different ones in house. Staying in a traditional room is the perfect way to round out the stay. The hotel has beautiful gardens which you can enjoy from the lobby and rooms. The...